We are an Employee Assistance Program (EAP) , Trauma & Crisis Response company specializing in the areas of aviation, transportation, and higher education. Working both domestically and internationally we aid companies and their employees in work life balance, corporate/ managerial trainings, mental health, crisis intervention, de-escalation and rapid mental health response in the triage, ongoing and aftermath of a crisis incident.
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
For information cases, AnsweriQ provides Zero Contact Resolution without an agent's intervention. This is achieved through self-service AI and automated responses.
For process cases, AnsweriQ enables single-click intelligent automation for repetitive and mundane customer service processes. These processes typically require agents to traverse through multiple systems ranging from order look up, cancellation, invoicing, refunds, etc.
AnsweriQ’s products seamlessly integrate with popular CXM systems like Zendesk, Salesforce, ServiceCloud, ServiceNow, Microsoft Dynamics, etc. AnsweriQ’s intelligent automation can deliver unto a 25% reduction in case volume. AnsweriQ’s process automation delivers up to 90% savings in average handle time and close to 100% reduction in error rates. AnsweriQ also assists agents with AI-based recommended responses that improve CSAT, NPS, and agent morale.
On-Site, Lab Testing, and Analysis and Design. For Systems, Products & Facilities. We work as a part of your team to rapidly identify and address your vibration issues.
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