Sammy Cocker Email
Head of Customer Care operations @ ASOS.com
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Sammy Cocker Location
- Runcton, GB
Sammy Cocker Work
- Head of Customer Care operations @ (May 2024 - Present)
- Head of Outsourced Operations, Energy @ (January 2023 - March 2024)
- Senior Commercial Lead @ (September 2022 - January 2023)
- Head of Outsourced Partnerships @ (May 2021 - June 2022)
- Head of Partner Management and Appointment booking @ (August 2018 - May 2021)
- Head of Appointment Booking @ (August 2017 - August 2018)
- Senior Strategic Planning lead @ (February 2016 - August 2017)
- Smart Integration Test and Learn Lead @ (April 2015 - February 2016)
- Customer Service Manager @ (February 2013 - April 2015)
- Manager @ (June 2009 - June 2013)
Sammy Cocker Education
- HSDC Havant & South Downs
Philosophy (History and Media studies)
2006-2009
Sammy Cocker Skills
- Account Management
- Budgeting
- Business Development
- Business Profitability
- Business Relationship Management
- Business Strategy
- Business Transformation
- Change
- Change Management
- Commercial
- Commercial Awareness
- Commercial Management
- Complaint Management
- Complaints
- Contact Center Management
- Contact Centers
- Contract Management
- Contract Negotiation
- Contract Terms
- Culture Change
- Customer
- Customer Engagement
- Customer Experience
- Customer Insight
- Customer Loyalty
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Energy
- Finance
- Financial Reporting
- Focussed
- Leadership
- Leading Positive Change
- Make Things Happen
- Management
- Negotiation
- Onboarding
- Operational Excellence
- Operational Strategy
- Operations
- Partner Relationship Management
- Pricing Strategy
- Process Improvement
- Project Management
- Project Planning
- Relationship Building
- Risk Management
- Sales
- Service Delivery
- Skill Development
- Stakeholder Engagement
- Stakeholder Management
- Strategic Partnerships
- Strategic Planning
- Strategic Thinking
- Supplier Relationship Management
- Vendor Management
Sammy Cocker Summary
- Sammy Cocker, based in Runcton, GB, is currently a Head of Customer Care operations at ASOS.com. Sammy Cocker brings experience from previous roles at Shell Energy, Huntswood and OVO. Sammy Cocker holds a 2006 - 2009 Philosophy in History and Media studies @ HSDC Havant & South Downs. With a robust skill set that includes Account Management, Budgeting, Business Development, Business Profitability, Business Relationship Management and more. Sammy Cocker has 1 emails on RocketReach.
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