Customer Success Manager @ (September 2022 - September 2023)
Technical Account Manager @ (August 2021 - September 2022)
Customer Success @ (January 2020 - August 2021)
Senior Technical Support Engineer @ (February 2019 - January 2020)
Technical Support Engineer @ (October 2017 - February 2019)
Technical Support Associate @ (May 2017 - October 2017)
Research Data Analyst @ (September 2015 - May 2016)
SAMIR M Education
ZOOM Technologies
IT Infrastructure (Training course) (Linux, VMware vSphere & Windows Server 2012)
2016-2016
MSEC 2011-2015
Carmel HSS 2004-2011
Bachelor of Engineering - BE (Computer Science)
SAMIR M Skills
Linux System Administration
Churn Management
Renewals
Upselling
Net Promoter Score
Project Management
Customer Engagement
Customer Relationship Management (CRM)
Customer Retention
Data Analysis
Customer Satisfaction
Technical Support
Troubleshooting
Incident Management
Business Analysis
Sales
Customer Experience
Customer Insight
Customer Loyalty
Account Management
SAMIR M Summary
SAMIR M, based in India, is currently a Customer Success Manager at Emailable. SAMIR M brings experience from previous roles at PublishDrive, Appknox, Kommunicate (Intentive Technologies) and Bobcares. SAMIR M holds a 2016 - 2016 IT Infrastructure (Training course) in Linux, VMware vSphere & Windows Server 2012 @ ZOOM Technologies. With a robust skill set that includes Linux System Administration, Churn Management, Renewals, Upselling, Net Promoter Score and more. SAMIR M has 2 emails on RocketReach.
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