Sami Salem Email
Directeur de Centre Adjoint @ TP
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Sami Salem Location
- Ben Arous, Tunisia
Sami Salem Work
- Directeur de Centre Adjoint @ (September 2017 - Present)
- Responsable d'Activité @ (November 2015 - Present)
- WFM | Administrateur Prévisions and Planification @ (November 2013 - November 2015)
- WFM | Forecasting and Scheduling Coordinator @ (March 2012 - November 2013)
- Operational Program Manager @ (June 2006 - March 2012)
- Team Supervisor @ (March 2005 - June 2006)
- Customer Advisor @ (May 2004 - March 2005)
- Sales Representative @ R-PLUS (September 2003 - May 2004)
Sami Salem Education
- Technological institute of Saint-Petersbourg in Russia
Fifth year (Oil Organic Chemistry)
1998-2003 - Accounting and Companies Administration High Institute in Tunis
Second year (Economy and Human Ressources Management)
1996-1998 - High school Mount-Fleury in Tunis
Baccalaureat (Mathematics)
Sami Salem Skills
- Gestion d'équipe
- Management
- Service client
- Leadership
- Leadership d'équipe
- Formation
- Centres d'appel
- Satisfaction du client
- Outsourcing
- Amélioration des processus
- Gestion des opérations
- CRM
- Gestion des performances
- WFM
- Planification
- Dimensionnement
- Prévisions
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Windows
- VBA
- Erlang
- Blue Pumpkin Forecasting and Scheduling
- IEX
- Analyses
- Expérience client
- Prestation de service
- Customer Service
- Team Leadership
- Training
- Performance Management
- Customer Experience
- Call Centers
- Centre d'appel
- Contact Centers
- Customer Satisfaction
- Business Process Improvement
- Centre Dappel
- Team Management
- Gestion De La Relation Client Crm
- Gestion De La Relation Client
Sami Salem Summary
- Sami Salem, based in Ben Arous, Tunisia, is currently a Directeur de Centre Adjoint at Teleperformance. Sami Salem brings experience from previous roles at Teleperformance. Sami Salem holds a 1998 - 2003 Fifth year in Oil Organic Chemistry @ Technological institute of Saint-Petersbourg in Russia. With a robust skill set that includes Gestion d'équipe, Management, Service client, Leadership, Leadership d'équipe and more. Sami Salem has 1 emails on RocketReach.
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