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Sami Cxac Location
Riyadh, SA
Sami Cxac Work
CX Performance Quality and Business Development Director @ (April 2023 - Present)
Regional Performance Quality and Business Development Manager @ (April 2022 - April 2023)
Operations Performance Manager @ (April 2020 - September 2022)
Regional Quality Assurance And Training Manager @ (August 2015 - April 2020)
Contact Center Quality Assurance and Training Supervisor - Zain KSA @ (May 2013 - August 2015)
Operations Support Supervisor @ (September 2012 - May 2013)
Operations Technical Support Senior Officer @ (January 2010 - September 2012)
Customer Care Representative @ (June 2009 - June 2010)
Sami Cxac Education
University of Jordan
Bachelor’s Degree (Management Information System)
2005-2009
Sami Cxac Skills
Account Management
Analysis
Avaya
Business Communications
Business Process Outsourcing (BPO)
Business communication skills
COPC Implementation Leader
CRM
Call Centers
Confidentiality & Integrity
Contact Center Operations
Contact Centers
Customer Experience
Customer Service
Customer services skills
Detailed Oriented
Human Resources
IVR
Interviews
Leadership
Leadership Skills
Management
Market Research
Microsoft Excel
Negotiation
Networking
Operations Management
Outsourcing
Performance Appraisal
Performance Management
Planning & organizational skills
Presentation skills
Project Management
Project Planning
Quality Driven
Recruiting
Relationship Management
Service Delivery
Soft Skills
Strategic Planning
Strong Analytical Skills
Structural Thinking
Team Building
Team Building Skills
Team Leadership
Team Management
Teamwork
Technology Savvy
Telecommunications
Time Management
Sami Cxac Summary
Sami Cxac, based in Riyadh, SA, is currently a CX Performance Quality and Business Development Director at Extensya. Sami Cxac brings experience from previous roles at Extensya. Sami Cxac holds a 2005 - 2009 Bachelor’s Degree in Management Information System @ University of Jordan. With a robust skill set that includes Account Management, Analysis, Avaya, Business Communications, Business Process Outsourcing (BPO) and more. Sami Cxac has 1 emails on RocketReach.
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