Sameer Ajjour Email & Phone Number
Acting Managing Director @ Interactive Smart Communications (ISC)
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Sameer Ajjour Location
- Riyadh, SA
Sameer Ajjour Work
- Acting Managing Director @ (January 2026 - Present)
- VP Customer Experience and Care @ (March 2023 - Present)
- Independent Senior Consultant @ Consultancy (February 2022 - Present)
- Regional Director TeleSales @ (February 2021 - January 2022)
- Vice President Enterprise Service Operations @ (October 2016 - January 2021)
- Senior Director Enterprise Service Operations @ (September 2014 - September 2016)
- Managing Director @ (September 2012 - September 2014)
- VP Business Customer Care Operations @ (January 2011 - August 2012)
- Director Broadband and Business Services Center @ (January 2009 - December 2011)
- Broadband and Business Services Centre Executive Manager @ (January 2009 - January 2010)
- Project Manager @ (March 2008 - January 2009)
- Customer Care Back Office and Complaint and Projects Manager @ (March 2007 - January 2009)
- Customer Care Manager @ (March 2005 - January 2007)
- Contact Center Coach @ (January 1999 - January 2005)
Sameer Ajjour Education
- Jami'at Amman Al-Ahliyya
Bachelor's degree (Accounting)
1996-2001
Sameer Ajjour Skills
- Telecommunications
- Customer Experience
- Team Management
- Call Center
- Team Leadership
- VAS
- GSM
- Project Planning
- Vendor Management
- Business Analysis
- Service Delivery
- Customer Satisfaction
- PMP
- Managed Services
- Operations Management
- Project Management
- Key Performance Indicators
- Team Building
- Business Process
- Outsourcing
- Pre-sales
- Leadership
- Business Process Improvement
- Wireless
- Management
- Program Management
- Product Management
- 3G
- PMO
- IT Service Management
- Change Management
- Customer Retention
- Sla
- Integration
- Business Planning
- Siebel
- Process Improvement
- RFP
- CRM
- Mobile Devices
- Customer Experience Management
- Customer Experience Transformation
- Voice of the Customer Analysis
- Net Promoter Score
- Contact Center Management
- Call center start-up
- Contact Center Strategy
- Training
- Sales
- Cross-functional Team Leadership
- Microsoft Office
- Pre Sales
- Customer Service
- Cross Functional Team Leadership
Sameer Ajjour Summary
- Sameer Ajjour, based in Riyadh, SA, is currently a Acting Managing Director at Interactive Smart Communications (ISC). Sameer Ajjour brings experience from previous roles at Salam, Consultancy, OSN and du. Sameer Ajjour holds a 1996 - 2001 Bachelor's degree in Accounting @ Jami'at Amman Al-Ahliyya. With a robust skill set that includes Telecommunications, Customer Experience, Team Management, Call Center, Team Leadership and more. Sameer Ajjour has 3 emails and 6 mobile phone numbers on RocketReach.
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