Sameer Ajjour Email & Phone Number
VP Customer Experience and Care @ Confidential
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Sameer Ajjour Location
- Riyadh, SA
Sameer Ajjour Work
- 2023 -now VP Customer Experience and Care @
- 2022 -now Independent Senior Consultant @ Consultancy
- 2021 -2022 Regional Director TeleSales @
- 2016 -2021 Vice President Enterprise Service Operations @
- 2014 -2016 Senior Director Enterprise Service Operations @
- 2012 -2014 Managing Director @
- 2011 -2012 VP Business Customer Care Operations @
- 2009 -2011 Director Broadband and Business Services Center @
- 2009 -now Broadband and Business Services Centre Executive Manager @
- 2008 -now Project Manager @
- 2007 -now Customer Care Back Office and Complaint and Projects Manager @
- 2005 -now Customer Care Manager @
- 1999 -now Contact Center Coach @
Sameer Ajjour Education
- Jami'at Amman Al-Ahliyya
Bachelor's degree (Accounting)
1996-2001
Sameer Ajjour Skills
- Telecommunications
- Customer Experience
- Team Management
- Call Center
- Team Leadership
- VAS
- GSM
- Project Planning
- Vendor Management
- Business Analysis
- Service Delivery
- Customer Satisfaction
- PMP
- Managed Services
- Operations Management
- Project Management
- Key Performance Indicators
- Team Building
- Business Process
- Outsourcing
- Pre-sales
- Leadership
- Business Process Improvement
- Wireless
- Management
- Program Management
- Product Management
- 3G
- PMO
- IT Service Management
- Change Management
- Customer Retention
- Sla
- Integration
- Business Planning
- Siebel
- Process Improvement
- RFP
- CRM
- Mobile Devices
- Customer Experience Management
- Customer Experience Transformation
- Voice of the Customer Analysis
- Net Promoter Score
- Contact Center Management
- Call center start-up
- Contact Center Strategy
- Training
- Sales
- Cross-functional Team Leadership
- Microsoft Office
- Pre Sales
- Customer Service
- Cross Functional Team Leadership
Sameer Ajjour Summary
- Sameer Ajjour, based in Riyadh, SA, is currently a VP Customer Experience and Care at Confidential. Sameer Ajjour brings experience from previous roles at Consultancy, OSN and du. Sameer Ajjour holds a 1996 - 2001 Bachelor's degree in Accounting @ Jami'at Amman Al-Ahliyya. With a robust skill set that includes Telecommunications, Customer Experience, Team Management, Call Center, Team Leadership and more. Sameer Ajjour has 3 emails and 6 mobile phone numbers on RocketReach.
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