Samarpan Debroy Email & Phone Number
VP and Head - Customer Experience @ Croma
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Samarpan Debroy Location
- Bengaluru, KA, IN
Samarpan Debroy Work
- 2025 -now VP and Head - Customer Experience @
- 2022 -2025 Head of Capability Team - World wide Cust. Experience and Business Trends @
- 2021 -2022 Head of Global Listening Channels - DP Experience (WW LC-DPx) @
- 2020 -2021 Head of Customer Service @
- 2020 -2020 Global Experience Head -SWVL @
- 2018 -2020 Director - Customer Experience @ Swiggy @
- 2017 -2018 National Head - Lean Transformation (Fulfilment Centre and Mother Hub and Line Haul) @ Flipkart
- 2016 -2017 Sr. Manager - Corp Strategy @ Flipkart
- 2015 -2016 Sr. Manager - Lean Transformation @ Flipkart
- 2013 -2015 Head (Asst. General Manager) - Total Quality Management, Maharashtra and Goa Circle @
- 2011 -2013 Head (Sr. Manager) - Prepaid Vertical (Service Delivery, NESA Circle) @
- 2011 -2011 Head (Sr. Manager) - Service Excellence and Postpaid (Service Delivery) @ Idea Cellular Ltd.
- 2010 -2011 Head (Sr. Manager) - Service Excellence (Service Delivery) @
- 2008 -2010 Head (Manager) - Total Quality Management, Bihar Circle @
- 2007 -2008 Assistant Manager @
- 2005 -2007 Bharat Alluminum Company Ltd @ Bharat Alluminium Co Ltd
Samarpan Debroy Education
- Indian Institute of Management, Calcutta
Exec. MBA (Sales & Marketing management)
2007-2008 - R.E.C. Silchar
B.E. (Played Cricket and Football to represent my hostel)
1998-2002 - R.E.C. Silchar
B.E. (Mechanical Engineering)
1998-2002 - Netaji Subhash Vidyaniketan
H.S.(+2 stage) (Science)
1994-1998
Samarpan Debroy Skills
- Six Sigma
- Business Process Re-engineering
- Project Management
- Leadership
- Business Intelligence
- Training
- Kaizen
- Service Delivery
- TQM
- Business Strategy
- Analysis
- Manufacturing
- Team Management
- Black Belt
- Telecommunications
- Employee Engagement
- Vendor Management
- Analytics
- Six Sigma Black Belt
- Kaizen & Gemba Kaizen
- Advanced Statistical Analysis
- Customer Life Cycle Management
- Balanced Scorecard & Strategy deployment
- Lead Auditor ISO 9001:2008
- Call Center Training & Quality Management
- Telecom Regulatory Compliance
- Documentation Outsourced Agency Management
- Management
- MIS
Samarpan Debroy Summary
- Samarpan Debroy, based in Bengaluru, KA, IN, is currently a VP and Head - Customer Experience at Croma. Samarpan Debroy brings experience from previous roles at Amazon, Emaar and Swvl. Samarpan Debroy holds a 2007 - 2008 Exec. MBA in Sales & Marketing management @ Indian Institute of Management, Calcutta. With a robust skill set that includes Six Sigma, Business Process Re-engineering, Project Management, Leadership, Business Intelligence and more. Samarpan Debroy has 2 emails and 4 mobile phone numbers on RocketReach.
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Samarpan Debroy
VP and Head - Customer Experience
Bengaluru, KA, IN
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