Samarpan Debroy Email & Phone Number
VP and Head - Customer Experience @ Croma
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Samarpan Debroy Location
- Bengaluru, KA, IN
Samarpan Debroy Work
- VP and Head - Customer Experience @ (April 2025 - Present)
- Head of Capability Team - World wide Cust. Experience and Business Trends @ (May 2022 - May 2025)
- Head of Global Listening Channels - DP Experience (WW LC-DPx) @ (March 2021 - May 2022)
- Head of Customer Service @ (October 2020 - March 2021)
- Global Experience Head -SWVL @ (July 2020 - October 2020)
- Director - Customer Experience @ Swiggy @ (July 2018 - July 2020)
- National Head - Lean Transformation (Fulfilment Centre and Mother Hub and Line Haul) @ Flipkart (May 2017 - July 2018)
- Sr. Manager - Corp Strategy @ Flipkart (August 2016 - April 2017)
- Sr. Manager - Lean Transformation @ Flipkart (January 2015 - July 2016)
- Head (Asst. General Manager) - Total Quality Management, Maharashtra and Goa Circle @ (September 2013 - January 2015)
- Head (Sr. Manager) - Prepaid Vertical (Service Delivery, NESA Circle) @ (September 2011 - August 2013)
- Head (Sr. Manager) - Service Excellence and Postpaid (Service Delivery) @ Idea Cellular Ltd. (April 2011 - August 2011)
- Head (Sr. Manager) - Service Excellence (Service Delivery) @ (October 2010 - March 2011)
- Head (Manager) - Total Quality Management, Bihar Circle @ (June 2008 - October 2010)
- Assistant Manager @ (January 2007 - June 2008)
- Bharat Alluminum Company Ltd @ Bharat Alluminium Co Ltd (September 2005 - January 2007)
Samarpan Debroy Education
- Indian Institute of Management, Calcutta
Exec. MBA (Sales & Marketing management)
2007-2008 - R.E.C. Silchar
B.E. (Mechanical Engineering)
1998-2002 - Netaji Subhash Vidyaniketan
H.S.(+2 stage) (Science)
1994-1998
Samarpan Debroy Skills
- Six Sigma
- Business Process Re-engineering
- Project Management
- Leadership
- Business Intelligence
- Training
- Kaizen
- Service Delivery
- TQM
- Business Strategy
- Analysis
- Manufacturing
- Team Management
- Black Belt
- Telecommunications
- Employee Engagement
- Vendor Management
- Analytics
- Six Sigma Black Belt
- Kaizen & Gemba Kaizen
- Advanced Statistical Analysis
- Customer Life Cycle Management
- Balanced Scorecard & Strategy deployment
- Lead Auditor ISO 9001:2008
- Call Center Training & Quality Management
- Telecom Regulatory Compliance
- Documentation Outsourced Agency Management
- Management
- MIS
- Management Information Systems (MIS)
Samarpan Debroy Summary
- Samarpan Debroy, based in Bengaluru, KA, IN, is currently a VP and Head - Customer Experience at Croma. Samarpan Debroy brings experience from previous roles at Amazon, Emaar and Swvl. Samarpan Debroy holds a 2007 - 2008 Exec. MBA in Sales & Marketing management @ Indian Institute of Management, Calcutta. With a robust skill set that includes Six Sigma, Business Process Re-engineering, Project Management, Leadership, Business Intelligence and more. Samarpan Debroy has 2 emails and 4 mobile phone numbers on RocketReach.
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Samarpan Debroy
VP and Head - Customer Experience
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