2011 -now Contact Center Manager @ Innovia Contact Center
2011 -2012 Call center manager @
2008 -2011 Senior Customer Service Supervisor @
2007 -2008 Product management Supervisor @
2005 -2007 Assistant Supervisor Telesales and customer service @ Orbit satellite and networks channels
2002 -2005 Telemarketing Agent (English and French and Arabic @ Plutus Global Call center and Software House
Samar Ali Education
Notre Dame des apotres
Bachelor of Arts (BA) (French Language and Literature)
1985-1998
Notre Dame
Bachelor's degree (Education French Sector)
1985-1997
Samar Ali Skills
Leadership
Hiring
Team Building
Employee Engagement
Human Resources
Call Center
Soft Skills
Sales
Customer Retention
Call Center Mangement
Customer Satisfaction
Internet Research
CRM
Business Analysis
Communication
Negotiation
Soft Skills Trainer
Telesales
Team Leadership
Team Management
Performance Appraisal
System Administration
Software Documentation
Process Improvement
Strategic Planning
Organizational Development
Telemarketing
Sales Management
Talent Management
Microsoft Office
Operations Management
Employee Relations
Administration
Training
Time Management
Employee Training
Interviews
Change Management
Customer Service
Mangement
Project Planning
Budgets
Management
Teamwork
HR Policies
Project Management
Coaching
Problem Solving
Outsourcing
Marketing Strategy
Call Centers
Recruiting
Job Descriptions
Analysis
Performance Management
Samar Ali Summary
Samar Ali, based in Egypt, is currently a Execuitive Manager at Innovia Integrated Soultion. Samar Ali brings experience from previous roles at Innovia Contact Center, Cairo Call Contact Center, Allianz Life Assurance Company - Egypt and Hiteknofal Solutions. Samar Ali holds a 1985 - 1998 Bachelor of Arts (BA) in French Language and Literature @ Notre Dame des apotres. With a robust skill set that includes Leadership, Hiring, Team Building, Employee Engagement, Human Resources and more. Samar Ali has 2 emails on RocketReach.
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