Samantha Watson's Location
Maclean, Queensland, Australia
Samantha Watson's Work
- Chief Customer Experience Officer @ Residential Tenancies Authority
- Chief Digital Officer (CDO) @ Residential Tenancies Authority
- Head of Claims Excellence @ Gallagher Bassett
- Leader - AUS and NZ Customer Support and Service @ GE HealthCare
- Director - Spectrum Performance @ Spectrum Performance Business Consulting
- National Sales, Service and Operations Delivery Manager @ RSL Queensland
- Service Delivery and Operations Program Leader @ Logan City Council
- National Customer Service Manager @ BLA 2007 - 2009
- National Customer Service and Call Centre Coordinator @ Educational Experience
- National Event and Promotion Manager @ Australian Wine Selectors
Samantha Watson's Education
- COPC
Certified Professional Manager (Service Journey Thinking)
2021 - 2021 - University of Southern Queensland
Master of Business Administration (M.B.A.) (MBA)
2018 - 2021 - University of Southern Queensland
Bachelor of Psychology in Business (Double Degree Business + Organisational Psychology) (Psychology)
2011 - 2017
- Chifley College
Diploma of Project Management (Business Administration and Management, General)
2011 - 2011 - AOQ
LEAN & SIX SIGMA PROCESS IMPROVEMENT ACCREDITATION
2010 - 2010 - TAFE NSW
Diploma (Marketing)
- AIM Education & Training
AFAIM (Business Administration and Management, General)
- AIM Education & Training
Fellow (Business Administration and Management, General)
- Brisbane
Diploma (Project Management 2011)
Samantha Watson's Skills
- Performance Management
- Process Improvement
- Program Management
- Leadership Development
- Management
- Leadership
- Six Sigma
- Strategy
- Project Planning
- Human Resources
Samantha Watson's Summary
Samantha Watson, based in Maclean, Queensland, Australia, is currently a Chief Customer Experience Officer at Residential Tenancies Authority, bringing experience from previous roles at Residential Tenancies Authority, Gallagher Bassett, GE Healthcare and Spectrum Performance Business Consulting. Samantha Watson holds a 2021 - 2021 Certified Professional Manager in Service Journey Thinking @ COPC. With a robust skill set that includes Performance Management, Process Improvement, Program Management, Leadership Development, Management and more, Samantha Watson contributes valuable insights to the industry. Samantha Watson has 2 emails on RocketReach.
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