Sama Essam Email & Phone Number
Freelancer Game Operation Specialist @ Century Games
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Sama Essam Location
- Cairo, Cairo Governorate, EG
Sama Essam Work
- Freelancer Game Operation Specialist @ (January 2025 - Present)
- Senior Fraud Analyst @ (November 2023 - January 2025)
- Technical Support Specialist @ (January 2019 - November 2023)
- SME-GCC @ (June 2018 - January 2019)
- Project Captain @ (January 2018 - June 2018)
- Customer Service Specialist @ (July 2017 - January 2018)
- Customer Service Representative, Corporate Call Center 250 @ (April 2016 - August 2016)
- Technical Support Specialist @ TE data (January 2015 - June 2015)
Sama Essam Education
- Ain Shams University
Bachelor's degree (Accounting and Finance)
2009-2013
Sama Essam Skills
- Account Planning
- Accounting
- Analytical Skills
- Analytics
- Appointment Setting
- Attention to Detail
- Audio Recording
- Blogging
- Brand Awareness
- Bug Tracking
- Business Insights
- Business Reviews
- Cancellations
- Cash Collection
- Chargebacks
- Client Onboarding
- Client Relations
- Coaching
- Communication
- Communications Strategy
- Compliance Management
- Content Analysis
- Content Strategy
- Cultural Diversity
- Customer Engagement
- Customer Experience
- Customer Interaction
- Customer Onboarding
- Customer Satisfaction
- Customer Success
- Decision-Making
- Digital Services
- Dispute Resolution
- Editing
- English as a Second Language (ESL)
- External Communications
- Fleet Management
- Gaming
- Grammar
- Guest Relations
- Help Desk Support
- Job Skills
- Key Performance Indicators
- Knowledge Acquisition
- Manual Testing
- Microsoft PowerPoint
- Modifications
- Music
- Negotiation
- Observation
- Onboarding
- Operations Management
- Ops
- Payments
- Performance Motivation
- Performance Testing
- Personal Assistance
- Possess strong analytical
- Problem Solving
- Quality Assurance
- Quality Auditing
- Quality Control
- Quality Management
- Receptionist Duties
- Refunds
- Research Skills
- Risk Analysis
- Service Levels
- Service-Level Agreements (SLA)
- Skilled Multi-tasker
- Social Media Management
- Software as a Service (SaaS)
- Spoken English
- Supply Chain Management
- Support Center
- Team Building
- Technical Proficiency
- Technical Support
- Technology Adoption
- Telemarketing
- Test Cases
- Ticketing Systems
- Tourism
- Training
- Transaction Monitoring
- Travel Agencies
- User Behavior
- User Experience Writing
- Workload Prioritization
- Writing
- good understanding
Sama Essam Summary
- Sama Essam, based in Cairo, Cairo Governorate, EG, is currently a Freelancer Game Operation Specialist at Century Games. Sama Essam brings experience from previous roles at Careem. Sama Essam holds a 2009 - 2013 Bachelor's degree in Accounting and Finance @ Ain Shams University. With a robust skill set that includes Account Planning, Accounting, Analytical Skills, Analytics, Appointment Setting and more.
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