Conversation Designer @ (October 2024 - September 2025)
Policy Advisor @ (January 2024 - October 2024)
Social Media Specialist @ (March 2022 - January 2024)
Digital Consultant @ (May 2021 - March 2022)
Customer Service Consultant @ (January 2020 - May 2021)
Store Manager @ (August 2018 - January 2020)
Senior Sales Assistant @ (October 2015 - August 2018)
Sales Assistant @ (October 2013 - October 2015)
Sam Vella Education
The University of Queensland
University of the Sunshine Coast
Sam Vella Skills
Administration
Amazon Connect
Amazon Q
Amazon Web Services (AWS)
Analytical Skills
Artificial Intelligence (AI)
Automation
Cash Handling
Chatbot Design
Chatbot Development
Chatbot Testing
Chatbots
Coaching
Complaint Investigations
Complaint Management
Conversation Design
Customer Advocacy
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Data Collection
Data Entry
Data Processing
Design Collaboration
Dialogues
Employee Training
Entity Extraction
Health Insurance
Health Policy
Intent Classification
Interactive Voice Response (IVR)
Interpersonal Skills
Inventory Control
Inventory Management
Iterative Design
Leadership
Loss Prevention
Machine Learning
Management
Mentoring
Merchandising
Microsoft Outlook
Natural Language Processing (NLP)
Objection Handling
Pressure Handling
Problem Solving
Product Knowledge
Query Resolution
Recruiting
Reporting
Resiliency
Responsible Service of Alcohol
Retail
Retail Sales
Sales
Sales Performance
Social Media
Stakeholder Engagement
Stock Control
Store Opening
Team Leadership
Team Management
Teamwork
Telecommunications
Time Management
User-centered Design
Validation Protocol
Visual Merchandising
Sam Vella Summary
Sam Vella, based in Melbourne, VIC, AU, is currently a Senior Conversation Designer at Bupa Australia. Sam Vella brings experience from previous roles at Bupa Australia. Sam Vella holds a The University of Queensland. With a robust skill set that includes Administration, Amazon Connect, Amazon Q, Amazon Web Services (AWS), Analytical Skills and more. Sam Vella has 1 emails on RocketReach.
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