Sam Taylor Email
Head of Engagement @ 118 118 Money
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Sam Taylor Location
- United Kingdom
Sam Taylor Work
- Head of Engagement @ (April 2023 - Present)
- Head Of Credit and Customer Service @ (September 2021 - April 2023)
- Service Operations Manager @ (August 2020 - September 2021)
- Contact Centre Manager @ (November 2017 - September 2019)
- Customer Service Manager @ (May 2015 - September 2019)
- Solution Delivery Lead @ (August 2012 - May 2015)
- Collections Manager @ (October 2011 - August 2012)
- Collections Team Leader @ (July 2007 - March 2012)
- Collections Performance Coach @ (January 2006 - July 2007)
Sam Taylor Education
- Oak Farm Community School
Sam Taylor Skills
- Business Analysis
- Business Process Improvement
- Business Transformation
- Call Centers
- Change Management
- Client Relations Skills
- Collections Management
- Contact Center Management
- Credit
- Credit Risk
- Customer Experience
- Customer Retention
- Customer Service
- Debt Collection
- Debt Settlement
- Dialer Management
- Disciplinary & Grievance Procedures
- Financial Services
- Internal Communications
- Interviewing Skills
- Lean Management
- Management
- PRINCE2
- Performance Management
- Project Delivery
- Project Management
- Quality Assurance
- Recoveries
- Relationship Management
- Resource Management
- Risk Management
- Strategic Planning
- Systems Improvement
- Team Management
- Third Party Collections
- Workflow Management
- Team Leadership
- Disciplinary And Grievance Procedures
- Training
Sam Taylor Summary
- Sam Taylor, based in United Kingdom, is currently a Head of Engagement at 118 118 Money. Sam Taylor brings experience from previous roles at WeFlex, Duologi and Moneybarn. Sam Taylor holds a Oak Farm Community School. With a robust skill set that includes Business Analysis, Business Process Improvement, Business Transformation, Call Centers, Change Management and more. Sam Taylor has 1 emails on RocketReach.
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