Sam Senior Email
Account Director (Qantas Group) @ Kinetic IT
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Sam Senior Location
- Melbourne, VIC, AU
Sam Senior Work
- Account Director (Qantas Group) @ (August 2026 - Present)
- Service Delivery Manager - Infrastructure and Cloud (Qantas Group) @ (August 2025 - August 2026)
- Service Delivery Manager - Service Integration and Management (ATO) @ (June 2023 - September 2025)
- Service Delivery Manager - Service Centre and Customer Tools (Victoria Police) @ (November 2021 - June 2023)
- Operations Manager (Victoria Police) @ (June 2018 - November 2021)
- Customer Experience Manager - Technical @ (September 2016 - December 2017)
- Contact Centre Manager - Technical Support @ (September 2015 - September 2016)
- Team Manager @ (January 2008 - January 2015)
- Senior Support Technician - IP and DSL @ (January 2006 - January 2008)
- Support Technician - IP and DSL @ (January 2005 - January 2006)
Sam Senior Education
- Australian College Of Commerce & Management - RTO Code 1441
Advanced Diploma of Leadership and Management (Organizational Leadership)
2020 - Australian College Of Commerce & Management - RTO Code 1441
Certificate IV in Frontline Management
2010 - Carey Baptist Grammar School 2000
Sam Senior Skills
- Business Process Improvement
- Change Management
- Cisco Technologies
- Cloud
- Customer Experience
- Customer Experience Management
- Customer Service
- DSL
- IP
- IT Infrastructure Management
- IT Operations Management
- IT Service Management
- IT Strategy
- ITIL
- ITIL Service Strategy
- Incident Management
- Leadership
- Managed Services
- Management
- Operations Management
- Problem Management
- SDH
- SLA
- SNMP
- Service Delivery
- Service Delivery Management
- Service Desk
- Service Desk Management
- Service Integration
- Service Operations
- Team Leadership
- Team Management
- Technical Support
- Telecommunications
- Vendor Management
- WAN
- Call Centers
- Microsoft Word
- Microsoft Office
- Training
Sam Senior Summary
- Sam Senior, based in Melbourne, VIC, AU, is currently a Account Director (Qantas Group) at Kinetic IT. Sam Senior brings experience from previous roles at Kinetic IT. Sam Senior holds a Advanced Diploma of Leadership and Management in Organizational Leadership @ Australian College Of Commerce & Management - RTO Code 1441. With a robust skill set that includes Business Process Improvement, Change Management, Cisco Technologies, Cloud, Customer Experience and more. Sam Senior has 4 emails on RocketReach.
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