Sam Onsongo Email & Phone Number

Consultant - Business Process , CX, CRM, CC @ Anvil Shield Group

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Sam Onsongo Location

Nairobi County, Kenya

Sam Onsongo Work

2021 - now Consultant - Business Process , CX, CRM, CC @ Anvil Shield Group
2018 - now Consultant - Contact Center and Process Mapping @ East Africa Customer Care Centre Ltd.
2023 - 2024 Consultant - Customer Experience @ Optimise Outsourcing Limited

2023 - 2023 Program Coordinator @ NHS
2011 - 2018 Senior Service Delivery Manager @ Horizon Contact Centers Ltd
2010 - 2011 Account Manager @ Kencall

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Sam Onsongo Education

Jomo Kenyatta University of Agriculture and Technology
Bachelor of Science (BSc) (Mathematics and Chemistry)
1992 - 1995
St Mary's School Yala
1987 - 1990

Sam Onsongo Skills

Outbound
Change Management
Customer Relations

Process Improvement
Inbound
SLA
KPI
Call Center
Strategic Planning
Coaching

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Sam Onsongo Summary

Sam Onsongo, based in Nairobi County, Kenya, is currently a Consultant - Business Process , CX, CRM, CC at Anvil Shield Group. Sam Onsongo brings experience from previous roles at East Africa Customer Care Centre Ltd., Optimise Outsourcing Limited, NHS and Horizon Contact Centers Ltd. Sam Onsongo holds a 1992 - 1995 Bachelor of Science (BSc) in Mathematics and Chemistry @ Jomo Kenyatta University of Agriculture and Technology. With a robust skill set that includes Outbound, Change Management, Customer Relations, Process Improvement, Inbound and more. Sam Onsongo has 1 emails and 1 mobile phone numbers on RocketReach.

Sam Onsongo Emails

Found 1 emails

@gmail.com

Sam Onsongo Phone Numbers

Found 1 phone numbers

+254 722 39XXXX

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