2009 -
2013 Customer Service Training and Quality Manager @
2009 -
2009 Performance Manager @
2008 -
2009 Acting Service Delivery Manager @
2008 -
2008 Acting Service Delivery Manager @
2006 -
2008 Sales Team Manager @
2004 -
2006 Sales Advisor @
Sam McCormick Education
Grosvenor Grammar School 1994
-
2001
Ulster University
Sam McCormick Skills
Coaching
Performance Management
Contact Centers
Call Center
Workforce Management
Customer Experience
Quality Management
Quality Assurance
Management
Team Management
Troubleshooting
Call Centers
Customer Satisfaction
Customer Retention
Sales
Time Management
Customer Service
Outsourcing
Technical Support
Training
Account Management
CRM
Lead Generation
Telemarketing
Team Leadership
BPO
Service Delivery
Team Building
Employee Training
Training Delivery
Inbound Marketing
Leadership
Recruiting
Business Process Improvement
Operations Management
Sla
Transition Management
Vendor Management
Telecommunications
Change Management
Sales Process
Sales Operations
Call Center Development
Process Improvement
Employee Engagement
Human Resources
Avaya
Performance Improvement
Interviews
Analysis
Sam McCormick Summary
Sam McCormick, based in Belfast, GB, is currently a Senior Vice President, Client Delivery Manager at FinTrU. Sam McCormick brings experience from previous roles at FinTrU and Concentrix. Sam McCormick holds a 1994 - 2001 Grosvenor Grammar School. With a robust skill set that includes Coaching, Performance Management, Contact Centers, Call Center, Workforce Management and more. Sam McCormick has 2 emails and 1 mobile phone numbers on RocketReach.
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