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Sam Jimenez Location
Seattle, WA, US
Sam Jimenez Work
Senior Manager of Systems and Operations Support @ (February 2024 - Present)
Position Senior Manager, Runner Experience, Direct-to-Consumer @ (October 2022 - February 2024)
Senior Manager, Trust and Safety @ (November 2021 - May 2022)
Senior Manager, Customer Experience @ (August 2020 - June 2021)
Senior Member Support Analyst @ (November 2019 - August 2020)
Head of International Core Ops - Berlin @ (June 2018 - July 2019)
Trust and Safety Manager II @ (May 2017 - January 2018)
Trust and Safety Manager I @ (April 2015 - March 2017)
Rover Premier Lead @ (February 2014 - March 2015)
Sam Jimenez Skills
Analytical Skills
Brand Management
Change Management
Coaching
Communication
Contact Center Management
Cross-functional Team Leadership
Customer Analysis
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Operations
Customer Support
Data Analysis
Dispute Resolution
Employee Training
Escalations Management
Global Customer Service
Hiring
Incident Management
Interpersonal Skills
Interviewing
Leadership
Management
Marketing
Mentoring
Microsoft Excel
Microsoft PowerPoint
Negotiation
New Hire Training
Operations Management
Organizational Development
People Management
Problem Solving
Process Improvement
Project Management
Public Policy
Research
SQL
Strategic Planning
Strategy
Team Building
Team Leadership
Teamwork
Time Management
Training
Zendesk
Sam Jimenez Summary
Sam Jimenez, based in Seattle, WA, US, is currently a Senior Manager of Systems and Operations Support at Brooks Running. Sam Jimenez brings experience from previous roles at Brooks Running, Bungalow, Rad Power Bikes and 98point6 Inc.. With a robust skill set that includes Analytical Skills, Brand Management, Change Management, Coaching, Communication and more. Sam Jimenez has 1 emails on RocketReach.
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