Manager, Telephony Support Services, Optum @ (September 2017 - September 2020)
Sr. Telecom Busn. Analyst - Training and Quality Lead @ (February 2017 - September 2017)
Voice Solutions and Integration and Optum @ (July 2014 - February 2017)
Customer Care Supervisor - Community and State @ (February 2013 - July 2014)
Virtual Customer Care Supervisor @ (April 2004 - February 2013)
Business Owner @ Custom Communications (October 1997 - January 2004)
Customer Service Lead @ (October 2000 - October 2003)
Emergency Communications Technician III @ Knox County Emergency Communications E-911 (November 1993 - October 2000)
Senior Patrol Reserve Officer @ (April 1994 - August 2000)
Sam Hendrix Education
Cleveland State Community College
(Criminal Justice/Police Science)
1991-1991
The University of Tennessee at Chattanooga
(Criminal Justice)
1988-1991
Soddy Daisy High School 1984-1988
Sam Hendrix Skills
Customer Experience
Broadband
Project Management
Vendor Management
Social Media
Strategy
Contact Centers
Process Improvement
Customer Service
Avaya Technologies
Leadership
Customer Retention
Computer Network Operations
Avaya
Telecommunications
Analysis
Customer Satisfaction
Call Center
Management
IVR
Call Centers
Telephony
Computer Network
Cable Modems
Training
Software Documentation
Strategic Planning
VoIP
Routers
Wireless
Human Resources
Workforce Management
Troubleshooting
Technical Support
Sam Hendrix Summary
Sam Hendrix, based in Chattanooga, TN, US, is currently a Sr. Software Engineer at UnitedHealth Group. Sam Hendrix brings experience from previous roles at UnitedHealth Group. Sam Hendrix holds a 1991 - 1991 Cleveland State Community College. With a robust skill set that includes Customer Experience, Broadband, Project Management, Vendor Management, Social Media and more. Sam Hendrix has 5 emails and 2 mobile phone numbers on RocketReach.
Looking for a different Sam Hendrix?
Find contact details for 700 million professionals.