Head of Customer Success @ (September 2022 - January 2026)
Technical Program Manager, Deputy, Government Border Security, Australia and New Zealand @ (August 2020 - September 2022)
Account and Technical Manager – Government Border Security, Australia and New Zealand @ (September 2013 - August 2020)
System Manager and Biometrics SME – Border and Government Australia and New Zealand @ (October 2011 - September 2013)
Confidential Systems Specialist @ Defence IT Operations (September 2010 - October 2011)
Senior Support Engineer @ (June 2006 - September 2010)
Service Coordinator @ Bytecraft Systems (January 2004 - July 2006)
Sam Harvey Education
Australian College of Commerce and Management
Sam Harvey Skills
Account Management
Active Directory
Budgeting
Business Planning
Business Process Improvement
Business Strategy
Capability Uplift
Client Delivery
Client Relations
Cloud Computing
Coaching & Mentoring
Commercial Operation
Conflict Resolution
Continuous Improvement
Contract Management
Cross Functional Relationships
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Representatives
Customer Success
Delivery Assurance
Governance and Risk
Hardware
IT Service Management
ITIL
Information Technology
Integration
Leadership
Leading Meetings
Management
Negotiation
Operating Model Design
Organisational Leadership
Program Governance
Program Management
Project Management
Relationship Management
Reporting
Reporting & Analysis
Secure Systems Support
Servers
Service Coordination
Service Delivery
Service Delivery Management
Stakeholder Engagement
Stakeholder Management
Strategic Planning
Support Management
System Administration
Team Leadership
Technical Escalation
Technical Service Delivery
Technical Support
Transformation Leadership
Troubleshooting
Vendor Management
Virtualization
Windows
Windows Server
Sam Harvey Summary
Sam Harvey, based in Canberra, ACT, AU, is currently a Senior Executive - Operations, Delivery and Client Outcomes at Excelium. Sam Harvey brings experience from previous roles at Ocean Software and IDEMIA. Sam Harvey holds a Australian College of Commerce and Management. With a robust skill set that includes Account Management, Active Directory, Budgeting, Business Planning, Business Process Improvement and more. Sam Harvey has 1 emails on RocketReach.
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