Saloni Madaan Email
Customer Success Manager @ QuickReply.ai
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Saloni Madaan Location
- Gurugram, HR, IN
Saloni Madaan Work
- Customer Success Manager @ (April 2025 - Present)
- Onboarding Manager @ (July 2023 - March 2025)
- Customer Success Intern → Onboarding Specialist @ (February 2022 - July 2023)
Saloni Madaan Education
- Kurukshetra University
Bachelor of Laws - LLB (International Law and Legal Studies)
2020-2023 - Kurukshetra University
Bachelor of Arts - BA (ENGLISH LANGUAGE AND LITERATURE/LETTERS)
2017-2020
Saloni Madaan Skills
- Account Management
- Active Listening
- Analytical Skills
- Attention to Detail
- Back Office Operations
- Business Planning
- Business Process Improvement
- Business Relationship Management
- Business-to-Business (B2B)
- Campaigns
- Churn Management
- Churn360
- Client Accounts
- Client Issue Resolution
- Client Relations
- Client Services
- Communication
- Corporate Communications
- Cross-Selling
- Cross-functional Collaborations
- Cross-team Collaboration
- Customer Contact
- Customer Engagement
- Customer Experience
- Customer Health Scoring
- Customer Lifecycle Management
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Success
- English
- Escalation Resolution
- Escalations Management
- Front to Back Office
- Global contractors
- Handling support + onboarding
- Implementation Support
- Key Accounts
- Leadership
- Maintaining CSAT and SLAs
- Management
- Marketing Strategy
- Marketing Technology
- Microsoft Excel
- Net Revenue Retention
- Net Revenue Retention (NRR)
- Onboarding
- Order Taking
- Organization Skills
- Packaging
- Passionate about Work
- People Management
- Performance Motivation
- Problem Solving
- Process Compliance (Meta Business Manager)
- Product Adoption
- Product Support
- Product Training
- QBRs (Quarterly Business Reviews)
- Quality Assurance
- Relationship Development
- Renewal Management
- Retail
- SOP Development
- Sales
- Service-Level Agreements (SLA)
- Software as a Service (SaaS)
- Stakeholder Management
- Standard Operating Procedure (SOP)
- Startup Environments
- Strategic Planning
- Strategic Thinking
- Success Driven
- Support Management
- Team Coordination
- Team Management
- Time-to-Value Optimization
- Timeline Management
- Training & Enablement
- Upsell & Cross-sell
- Upselling
- Workflow Optimization
- Working with Meta Business tools
Saloni Madaan Summary
- Saloni Madaan, based in Gurugram, HR, IN, is currently a Customer Success Manager at QuickReply.ai. Saloni Madaan brings experience from previous roles at QuickReply.ai and IntelliTicks. Saloni Madaan holds a 2020 - 2023 Bachelor of Laws - LLB in International Law and Legal Studies @ Kurukshetra University. With a robust skill set that includes Account Management, Active Listening, Analytical Skills, Attention to Detail, Back Office Operations and more. Saloni Madaan has 2 emails on RocketReach.
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