Sally Williams Email
Head of Resident Experience and Life Enrichment @ Barchester Healthcare
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Sally Williams Location
- Leeds, Leeds, United Kingdom
Sally Williams Work
- 2024 -now Head of Resident Experience and Life Enrichment @
- 2021 -2024 Head of Workplace Wellbeing @
- 2014 -2020 Head of Member Services @
- 2013 -2014 Contact Centre Interim Consultant @
- 2010 -2012 Head of Partner Delivery @
- 2008 -2010 Head of Specialist Sales @
- 2008 -2008 Director of Partnerships Sales and Service - Interim @
- 2005 -2008 Senior Manager - Customer Service Improvement @
- 2002 -2005 Head of Client Services @
- 1996 -2002 Senior Contact Centre Manager @
- 2001 -2002 Transformation Manager - Operations @
- 1994 -1996 Customer Services Manager @
Sally Williams Education
- Sheffield Hallam University
MSc (Organisational Development & Consulting)
2000-2001 - Sheffield Hallam University
BA (Hons) Business Studies - Upper Second (Specialised in Marketing, Retail Distribution and Strategy)
1992-1994 - Sheffield Hallam University
BTEC HND Business & Finance (Specialised in Human Resources, Training & Development & Employment Law)
1990-1992 - Harvard Business School
Executive Leadership (BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES)
2008
Sally Williams Skills
- Operational Excellence
- Performance Management
- Customer Service
- Customer Satisfaction
- Operational Risk
- Customer Retention
- People Development
- Performance Improvement
- Relationship Management
- Outsourcing Management
- Commercial Management
- Root Cause Problem Solving
- Complaint Management
- Strategic Planning
- Contact Center Management
- Stakeholder Management
- Leadership
- Contact Centers
- Customer Experience
- Business Transformation
- General Insurance
- Outsourcing
- Insurance
- Sales
- Change Management
- Management
- Operations Management
- Cross-functional Team Leadership
- Call Centers
- Cross Functional Team Leadership
- Business Relationship Management
Sally Williams Summary
- Sally Williams, based in Leeds, Leeds, United Kingdom, is currently a Head of Resident Experience and Life Enrichment at Barchester Healthcare. Sally Williams brings experience from previous roles at Optima Health (OH&W), Benenden Health, UKAR formerly Bradford and Bngley Building Society and Direct Line Group. Sally Williams holds a 2000 - 2001 MSc in Organisational Development & Consulting @ Sheffield Hallam University. With a robust skill set that includes Operational Excellence, Performance Management, Customer Service, Customer Satisfaction, Operational Risk and more. Sally Williams has 1 emails on RocketReach.
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Top Barchester Healthcare Employees
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Anna Shirley
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London, GB
Pete Calveley
Chief Executive Officer
Peterborough, GB
Mandy MacAra
Head Of Marketing
London, GB
Sandra Roche
General Manager
London, England, GB
Angela Bradford
Managing Director Central Division
Stoke-on-Trent, England, GB
Sally Williams
Head of Resident Experience and Life Enrichment
Leeds, Leeds, United Kingdom
Natasha Lazovic
Chief Operational Officer
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Alison Glover
Chief Financial Officer
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