2024 -now Head of Resident Experience and Life Enrichment @
2021 -2024 Head of Workplace Wellbeing @
2014 -2020 Head of Member Services @
2013 -2014 Contact Centre Interim Consultant @
2010 -2012 Head of Partner Delivery @
2008 -2010 Head of Specialist Sales @
2008 -2008 Director of Partnerships Sales and Service - Interim @
2005 -2008 Senior Manager - Customer Service Improvement @
2002 -2005 Head of Client Services @
1996 -2002 Senior Contact Centre Manager @
2001 -2002 Transformation Manager - Operations @
1994 -1996 Customer Services Manager @
Sally Williams Education
Sheffield Hallam University
MSc (Organisational Development & Consulting)
2000-2001
Sheffield Hallam University
BA (Hons) Business Studies - Upper Second (Specialised in Marketing, Retail Distribution and Strategy)
1992-1994
Sheffield Hallam University
BTEC HND Business & Finance (Specialised in Human Resources, Training & Development & Employment Law)
1990-1992
Harvard Business School
Executive Leadership (BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES)
2008
Sally Williams Skills
Operational Excellence
Performance Management
Customer Service
Customer Satisfaction
Operational Risk
Customer Retention
People Development
Performance Improvement
Relationship Management
Outsourcing Management
Commercial Management
Root Cause Problem Solving
Complaint Management
Strategic Planning
Contact Center Management
Stakeholder Management
Leadership
Contact Centers
Customer Experience
Business Transformation
General Insurance
Outsourcing
Insurance
Sales
Change Management
Management
Operations Management
Cross-functional Team Leadership
Call Centers
Cross Functional Team Leadership
Business Relationship Management
Sally Williams Summary
Sally Williams, based in Leeds, Leeds, United Kingdom, is currently a Head of Resident Experience and Life Enrichment at Barchester Healthcare. Sally Williams brings experience from previous roles at Optima Health (OH&W), Benenden Health, UKAR formerly Bradford and Bngley Building Society and Direct Line Group. Sally Williams holds a 2000 - 2001 MSc in Organisational Development & Consulting @ Sheffield Hallam University. With a robust skill set that includes Operational Excellence, Performance Management, Customer Service, Customer Satisfaction, Operational Risk and more. Sally Williams has 1 emails on RocketReach.
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