Director of Customer Operations @ (September 2016 - February 2019)
Contact Centre Manager @ Toyota Financial Services (September 2014 - June 2016)
Account Executive @ (August 2013 - September 2014)
Centre Manager @ (January 2010 - July 2013)
Account Manager @ (January 2008 - December 2010)
Business Operations Manager @ (January 2005 - December 2007)
Sally Gorla Education
Macleay College
Hospitality Management
TAFE Ultimo
Business
Sally Gorla Skills
BPO
Business Analysis
Business Development
Business Intelligence
Business Process Improvement
Business Process Outsourcing (BPO)
CRM
Call Center
Call Centers
Change Management
Client Relations
Communication
Contact Centers
Contract Negotiation
Customer Experience
Customer Experience Design
Customer Experience Management
Customer Retention
Customer Satisfaction
Employee Engagement
Key Account Management
Leadership
Leadership Development
Management
Negotiation
Onboarding
Outsourcing
Performance Management
Performance Reporting
Project Management
Quality Assurance
Resource Management
Service Delivery
Social Media Marketing
Stakeholder Engagement
Stakeholder Management
Strategic Partnerships
Strategic Planning
Strategy
Team Leadership
Team Management
Time Management
Workforce Management
Business Process Outsourcing
Sally Gorla Summary
Sally Gorla, based in Sydney, NSW, AU, is currently a Partner Strategy Manager at WhistleOut. Sally Gorla brings experience from previous roles at WhistleOut, Toyota Financial Services and Stellar BPO. Sally Gorla holds a Hospitality Management @ Macleay College. With a robust skill set that includes BPO, Business Analysis, Business Development, Business Intelligence, Business Process Improvement and more. Sally Gorla has 5 emails and 1 mobile phone numbers on RocketReach.
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