Director of Customer Operations @ (September 2016 - February 2019)
Contact Centre Manager @ Toyota Financial Services (September 2014 - June 2016)
Account Executive @ (August 2013 - September 2014)
Centre Manager @ (January 2010 - July 2013)
Account Manager @ (January 2008 - December 2010)
Business Operations Manager @ (January 2005 - December 2007)
Sally Gorla Education
TAFE Ultimo
(Business)
Macleay College
(Hospitality Management)
Sally Gorla Skills
Contact Centers
Performance Reporting
Call Center
Customer Experience
Quality Assurance
Contract Negotiation
Time Management
Business Intelligence
BPO
Key Account Management
Social Media Marketing
Onboarding
Resource Management
Call Centers
Management
Outsourcing
Change Management
CRM
Employee Engagement
Customer Satisfaction
Stakeholder Management
Strategy
Customer Retention
Business Development
Team Management
Performance Management
Service Delivery
Business Analysis
Leadership
Strategic Planning
Workforce Management
Team Leadership
Business Process Improvement
Business Process Outsourcing
Sally Gorla Summary
Sally Gorla, based in Sydney, NSW, AU, is currently a Partner Strategy Manager at WhistleOut. Sally Gorla brings experience from previous roles at WhistleOut, Toyota Financial Services and Stellar BPO. Sally Gorla holds a TAFE Ultimo. With a robust skill set that includes Contact Centers, Performance Reporting, Call Center, Customer Experience, Quality Assurance and more. Sally Gorla has 6 emails and 1 mobile phone numbers on RocketReach.
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