Sally Forde Email
General Manager - Mental Health Operations @ Australian Unity
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Sally Forde Location
- Melbourne, VIC, AU
Sally Forde Work
- General Manager - Mental Health Operations @ (February 2025 - Present)
- Head of Mental Health Operations @ (January 2024 - February 2025)
- Senior Manager - Service Delivery and Performance @ (March 2021 - December 2023)
- Lead Transformation Specialist - Contact Centres @ (March 2019 - March 2021)
- Customer Experience Specialist - Contact Centre @ (June 2018 - March 2019)
- Transformation Project Consultant @ Kinetic Super (January 2018 - June 2018)
- Principal - Helpline Services Leader @ (August 2014 - June 2017)
- Senior Manager - Customer Experience @ (September 2011 - July 2014)
- Organisational Change Manager @ (October 2010 - September 2011)
- Assistant Marketing Manager - Investments and Client Communications @ (October 2009 - October 2010)
- Assistant Marketing Manager - Investments and Client Communications @ (October 2008 - October 2010)
- Customer Service Manager @ (September 2005 - October 2008)
- Customer Service Manager @ (September 2003 - September 2005)
- Team Leader @ (August 1999 - September 2003)
Sally Forde Education
- Australian Catholic University
Bachelor of Music (Music)
- Swinburne University of Technology
Certificate 4 in Customer Contact (Call Centres)
Sally Forde Skills
- Agile Methodologies
- Business Insights
- Business Process Improvement
- Business Readiness
- Business Relationship Management
- Business Transformation
- CRM
- Call Center
- Change Management
- Coaching
- Coaching & Mentoring
- Communication
- Contact Centers
- Creative Writing
- Culture Change
- Customer Engagement
- Customer Experience
- Customer Relationship Management (CRM)
- Employee Engagement
- End to End Delivery
- External Communications
- Financial Services
- Government
- Integration
- Internal Communications
- Leadership
- Leadership Development
- Management
- Marketing
- Mergers & Acquisitions (M&A)
- Operations Management
- Organizational Development
- People Development
- Performance Management
- Process Improvement
- Product Development
- Project Delivery
- Project Management
- Relationship Management
- Service Delivery
- Service Operations
- Stakeholder Engagement
- Stakeholder Management
- Strategy
- Superannuation
- Talent Management
- Team Leadership
- Telecommunications
- Transformation Programs
- Vendor Management
- Business Analysis
- Team Management
- Banking
- Customer Service
- Recruiting
- Workshop Facilitation
- Performance Improvement
- Building Relationships
- Program Management
- Business Development
- Employee Training
- Outsourcing
- Software Documentation
- Event Planning
- Event Management
- Corporate Communications
- Corporate Events
- Investments
- Sales
- Microsoft Word
- Agile And Waterfall Methodologies
Sally Forde Summary
- Sally Forde, based in Melbourne, VIC, AU, is currently a General Manager - Mental Health Operations at Australian Unity. Sally Forde brings experience from previous roles at Australian Unity and Cbus Super Fund. Sally Forde holds a Bachelor of Music in Music @ Australian Catholic University. With a robust skill set that includes Agile Methodologies, Business Insights, Business Process Improvement, Business Readiness, Business Relationship Management and more. Sally Forde has 3 emails on RocketReach.
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