Saad Iqbal Email & Phone Number
Head of Customer Happiness and Ops @ Onic Pakistan
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Saad Iqbal Location
- Islamabad, PK
Saad Iqbal Work
- 2023 -now Head of Customer Happiness and Ops @
- 2021 -2023 Head of Customer Experience Management @
- 2016 -2021 Head of Automation and Reporting @
- 2015 -2016 Senior Manager Contact Experience @
- 2012 -2014 Head of Call Centers @
- 2012 -2012 Head of Quality Assurance and Resource Development @
- 2011 -2011 Manager Usage and Retention, Marketing @
- 2009 -2011 Head of Support Center and Business Analysis, Customer Service @
- 2008 -2009 Head of Business Center Operations, Customer Service @
- 2008 -2008 Floor Manager Investigation and Resolution Unit @
- 2005 -2007 Floor Supervisor @
- 2004 -2005 Team Leader Call Center @
- 2003 -2004 Customer Service Representative @
Saad Iqbal Education
- Karachi Institute of Economics and Technology
Masters (Computer Science)
2001-2003 - Karachi Institute of Economics and Technology
Bachelors (Computer Science)
1997-2000 - Sheikh Khalifa Bin Zayed Arab Pakistani College
Higher Secondary School Certificate (Pre-Engineering)
1984-1996
Saad Iqbal Skills
- Data Analysis
- Customer Experience
- Product Management
- Campaign Management
- Complaints Management
- Project Management
- Process Improvement
- Call Center
- Strategic Planning
- Team Management
- Quality Management
- Business Process Re-engineering
- Complaint Management
- Call Centers
- Leadership
- Customer Satisfaction
- Telecommunications
- Management
- Team Building
- Team Leadership
- MS Project
- Customer Retention
- CRM
- Business Analysis
- Training
- Quality Assurance
- Vendor Management
- Time Management
- Analysis
- Strategy
- Operations Management
- Project Planning
- Outsourcing
- Business Planning
- Performance Management
- Program Management
- Teamwork
- Troubleshooting
- Change Management
- Customer Service
- Business Process Re Engineering
- Microsoft Word
- Business Process
- Marketing Strategy
Saad Iqbal Summary
- Saad Iqbal, based in Islamabad, PK, is currently a Head of Customer Happiness and Ops at onic Pakistan. Saad Iqbal brings experience from previous roles at K-Electric, Jazz (previously known as Mobilink) and Warid Telecom. Saad Iqbal holds a 2001 - 2003 Masters in Computer Science @ Karachi Institute of Economics and Technology. With a robust skill set that includes Data Analysis, Customer Experience, Product Management, Campaign Management, Complaints Management and more. Saad Iqbal has 3 emails and 6 mobile phone numbers on RocketReach.
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Top Onic Pakistan Employees
Saad Iqbal
Head of Customer Happiness and Ops
Islamabad, PK
Ehsan Rashid
Head of Products
Pakistan
Arslan Khan
Head of CRM and Loyalty
Karachi, PK
Azib Zubair
Franchise and Distribution Business Partner
Islamabad, PK
Abbas Rizvi
Head of Partnerships and Acquisitions
Islamabad, PK
Zain Shahid
Performance Marketing Manager
Islamabad, PK
Muhammad Awais
Head of Partnerships
Islamabad, PK
Zain Amjad
Operations Manager
Lahore, PK
Amna Iftikhar
Manager Channel Planning and Operations
Islamabad, PK
Junaid Mian
Service Excellence and Automations Lead
Islamabad, PK
Waqar Malik
Finance Manager
Rawalpindi, PK
Maryum Zahra
Social Media Manager
Rawalpindi, PK
Abdul Monem
Sales and Reporting Analyst
Lahore, PK
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