S. Lee Email & Phone Number
Senior Director, Client Care — Americas @ Visa
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S. Lee Location
- United States
S. Lee Work
- 2025 -now Senior Director, Client Care — Americas @
- 2023 -2025 Head of Customer Experience @
- 2020 -2023 Sr. Director of Customer Experience @
- 2018 -2020 Site Director @
- 2015 -2017 Director of Client Operations @
- 2013 -2015 Director of Operations @
- 2008 -2013 Regional Manager of Operations @
- 2004 -2008 Sr. Manager of Customer Service @
- 1998 -2004 Sr. Manager of Workforce Management @
S. Lee Education
- Evangelical Theological Seminary
Doctor's Degree (Ministry and Divinity)
2009-2012 - University of Phoenix
Doctor's Degree (International Business)
2007-2009 - University of Phoenix
Master of Business Administration - MBA (Business Administration, Management and Operations)
2004-2007 - University of Phoenix
Bachelor's degree (Business Administration and Management, General)
2001-2003 - Florida Agricultural and Mechanical University
General Studies (Business Management)
1997-2001
S. Lee Skills
- Data Analysis
- Training and Development (HR)
- Workforce Planning
- Quality Assurance
- Knowledge Management
- Continuous Improvement
- Customer Service Operations
- Contact Center Strategy
- Customer Experience Transformation
- Call Center Development
- Budgeting
- Marketing Strategy
- Customer Insight
- Strategic Planning
- P&L Management
- Business Development
- Workforce Management
- Curriculum Design
- Leadership
- Training
- Healthcare
- Forecasting
- Staff Development
- Workshop Facilitation
- Customer Satisfaction
- Performance Management
- Process Improvement
- Operations Management
- Employee Engagement
- Process Scheduler
- Coaching
- Customer Service
- Team Building
- Management
- Leadership Development
- Change Management
- Team Leadership
- Project Management
- CRM
- Call Centers
- Business Process Improvement
- Contact Centers
- Customer Relationship Management (CRM)
- Customer Retention
- Program Management
- Customer Experience
- Vendor Management
- Customer Relationship Management Crm
- Call Center
- Temporary Placement
- Payroll
- Recruiting
- Customer Relationship Management
S. Lee Summary
- S. Lee, based in United States, is currently a Senior Director, Client Care — Americas at Visa. S. Lee brings experience from previous roles at Pair Eyewear, Arteza, Chewy and PROHEALTH PHARMACY SOLUTIONS, INC. S. Lee holds a 2009 - 2012 Doctor's Degree in Ministry and Divinity @ Evangelical Theological Seminary. With a robust skill set that includes Data Analysis, Training and Development (HR), Workforce Planning, Quality Assurance, Knowledge Management and more. S. Lee has 4 emails and 2 mobile phone numbers on RocketReach.
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