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Ryan Norton Location
Greenville, SC, US
Ryan Norton Work
2024 -now Senior Director; Customer and Patient Experience @
2022 -2024 Director of Customer Experience @
2021 -2022 Contact Center Operations Manager @
2020 -2021 Call Center Administrator @
2015 -2020 Call Center Administrator and Five9 Administrator @
2012 -2015 Transitional City Carrier and PSE Mail and Clerk Postmaster Relief @
Ryan Norton Education
University of North Carolina at Chapel Hill
Bachelor of Arts - BA (Political Science and Government)
2008-2010
Lenoir Community College
Associate of Science - AS (Chemistry concentration)
2006-2008
Ryan Norton Skills
Operations Management
Business Planning
Customer Experience Design
Strategic Initiatives
Customer Satisfaction
Call Center Administration
Database Administration
Phone System Administration
Customer Experience
Scheduling
Workforce Management
Technical Support
Administration
Service-Level Agreements (SLA)
Customer Service
Team Leadership
Leadership
Performance Motivation
IVR
KPI Reports
Scheduling Management
Call Flow Design
Call Center Architecture
Metrics Driven
Contact Center Operations
Call Routing
Contact Center Management
Call Center Development
Ryan Norton Summary
Ryan Norton, based in Greenville, SC, US, is currently a Senior Director; Customer and Patient Experience at LifeMD. Ryan Norton brings experience from previous roles at LifeMD, LifeMD (Formerly Conversion Labs), Conversion Labs, Inc. and NorthState. Ryan Norton holds a 2008 - 2010 Bachelor of Arts - BA in Political Science and Government @ University of North Carolina at Chapel Hill. With a robust skill set that includes Operations Management, Business Planning, Customer Experience Design, Strategic Initiatives, Customer Satisfaction and more. Ryan Norton has 3 emails and 5 mobile phone numbers on RocketReach.
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