Ryan McElroy Email & Phone Number
Senior Director, Strategy and Transformation; Business Client Centre @ CIBC
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Ryan McElroy Location
- Toronto, ON, CA
Ryan McElroy Work
- Senior Director, Strategy and Transformation; Business Client Centre @ (August 2022 - Present)
- Senior Director, Workplace Strategy and Enablement; Enterprise Real Estate and Workplace Transformation @ (October 2017 - August 2022)
- Director, Channel Optimization; Retail and Business Banking @ (September 2015 - October 2017)
- Director, Strategic Initiatives, Project Management @ (October 2013 - September 2015)
- Senior Project Manager, Strategic Initiatives @ (May 2012 - October 2013)
- Senior Manager, Vendor Management @ (March 2011 - May 2012)
- Senior Manager, Customer Services and Operations @ (March 2008 - March 2011)
- Process Specialist, Customer Experience Management @ (October 2007 - March 2008)
- Manager, Dispute Contact Centre @ (October 2006 - October 2007)
- Manager, Fraud Chargeback @ (August 2005 - October 2006)
- Manager, Suspense Account Reconciliation @ (March 2004 - August 2005)
- Manager, Chargeback Support and Reconciliation @ (July 2003 - March 2004)
- Administrative Coordinator, Commercial Cards @ (October 2001 - July 2003)
- CSR, Customer Services Department @ (November 2000 - October 2001)
Ryan McElroy Education
- University of Toronto
Certificate (Project Management)
2009-2010 - Queen's University
BSC (Biochemistry)
1995-2000 - Queen's University
BA (Philosophy)
1995-2000
Ryan McElroy Skills
- Call Center
- Six Sigma
- Analysis
- Vendor Management
- Credit Cards
- Business Analysis
- Relationship Management
- Banking
- Change Management
- Business Case
- Process Improvement
- Project Management
- Project Delivery
- Credit
- Customer Experience
- Strategic Planning
- Project Portfolio Management
- Business Process Improvement
- Quality Assurance
- Call Centers
- Team Management
- Strategy
- Performance Management
- Management
- Marketing
- Recruiting
Ryan McElroy Summary
- Ryan McElroy, based in Toronto, ON, CA, is currently a Senior Director, Strategy and Transformation; Business Client Centre at CIBC. Ryan McElroy brings experience from previous roles at CIBC. Ryan McElroy holds a 2009 - 2010 Certificate in Project Management @ University of Toronto. With a robust skill set that includes Call Center, Six Sigma, Analysis, Vendor Management, Credit Cards and more. Ryan McElroy has 3 emails on RocketReach.
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