Ryan Maki Email & Phone Number
Director- Experience Management (CX) @ Verizon
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Ryan Maki Location
- Grand Rapids, MI, US
Ryan Maki Work
- Director- Experience Management (CX) @ (May 2025 - Present)
- Associate Director- CX Strategy @ (December 2023 - July 2025)
- Sr. Manager- Customer Experience Transformation and Strategy @ (October 2021 - December 2023)
- Business Transformation Manager @ (August 2019 - October 2021)
- Retail Director @ (February 2012 - August 2019)
- Floating General Manager (multiple locations) @ (February 2011 - February 2012)
- General Manager @ (July 2009 - February 2011)
- General Manager @ (August 2006 - July 2009)
Ryan Maki Education
- Michigan State University
Masters Certificate (Global Business Strategy & Cross Cultural Management)
2016-2017 - Michigan State University
Graduate Certificate (Strategic Negotiations)
2016-2016 - Grand Valley State University
Bachelor of Business Administration - BBA (Finance, General)
2006
Ryan Maki Skills
- Account Management
- Agile Methodologies
- Agile Project Management
- Analytical Skills
- Business Analysis
- Business Case Preparation
- Business Development
- Business Innovation
- Business Process Improvement
- Business Requirements
- Business Reviews
- Business Rules
- Business Strategy
- Business Transformation
- CX
- Change Project Management
- Coaching
- Communication
- Competitive Landscape
- Consulting
- Creative Problem Solving
- Cross-functional Team Leadership
- Customer Advocacy
- Customer Driven
- Customer Driven Innovation
- Customer Experience
- Customer Experience Transformation
- Customer Journey Mapping
- Customer Journeys
- Customer Loyalty
- Customer Retention
- Customer Satisfaction
- Customer Service
- DMAIC
- Data Analysis
- Design Thinking
- Direct Sales
- Director level
- Enablement
- Executive Visibility
- Executive-level Communication
- Finance
- Financial Analysis
- Go-to-Market Strategy
- Hosting Events
- Implementation Plans
- Key Performance Indicators
- Leadership
- Leadership Development
- Lean Six Sigma
- Management
- Management Consulting
- Market Analysis
- Marketing
- Mentoring
- Omni-Channel Strategy
- Operational Efficiency
- Operations
- Organizational Culture
- P&L Management
- Performance Metrics
- Post-Sales
- Process Improvement
- Product Management
- Profit & Loss
- Project Management
- Relationship Building
- Revenue Management
- Sales
- Sales Coaching
- Sales Development
- Sales Enablement
- Sales Forecasting
- Sales Leadership
- Sales Management
- Sales Operations
- Sales Performance
- Sales Pipeline Management
- Sales Planning
- Sales Presentations
- Sales Process
- Sales Process Optimization
- Sales Strategy
- Salesforce Reporting
- Scrum
- Setting Strategic Direction
- Staffing Plans
- Strategic Communications
- Strategic Partnerships
- Strategic Planning
- Strategic Transformation
- Strategy
- Team Building
- Team Leadership
- Technology Enabled Business Transformation
- Technology Sales
- Telecommunications
- Voice of the Customer
- Wireless
Ryan Maki Summary
- Ryan Maki, based in Grand Rapids, MI, US, is currently a Director- Experience Management (CX) at Verizon. Ryan Maki brings experience from previous roles at Verizon. Ryan Maki holds a 2016 - 2017 Masters Certificate in Global Business Strategy & Cross Cultural Management @ Michigan State University. With a robust skill set that includes Account Management, Agile Methodologies, Agile Project Management, Analytical Skills, Business Analysis and more. Ryan Maki has 3 emails and 2 mobile phone numbers on RocketReach.
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