Ryan Lai Email & Phone Number
Vice President and General Manager, Customer Engagement Network APAC and the Philippines @ American Express
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Ryan Lai Location
- Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY
Ryan Lai Work
- Vice President and General Manager, Customer Engagement Network APAC and the Philippines @ (August 2023 - Present)
- Vice President and General Manager, Customer Engagement Network APAC and Malaysia @ (February 2023 - July 2023)
- Vice President and General Manager, Customer Engagement Network GCSEA and Malaysia @ (September 2016 - February 2023)
- Director and Head of World Service, Hong Kong @ (May 2015 - August 2016)
- Director and Head of World Service, Singapore @ (July 2013 - May 2015)
- Vice President and Head, Portfolio Credit Line Management and Customer Engagement @ (July 2012 - June 2013)
- Head of Credit Operations, Singapore @ (January 2010 - August 2012)
- Team Leader, ANZ and ASEAN Merchant Debit Balance @ (July 2009 - January 2010)
- Business Analyst, Line Optimization of Merchant Operations @ (July 2008 - June 2009)
Ryan Lai Education
- University of Southern Queensland
MBA (Project Management & Finance)
2009-2011
Ryan Lai Skills
- AML
- Analysis
- Banking
- Business Analysis
- Business Process Improvement
- Business Relationship Management
- Business Strategy
- Business Transformation
- CRM
- Call Center
- Call Centers
- Cards
- Change Management
- Commercial Banking
- Credit
- Credit Analysis
- Credit Cards
- Credit Risk
- Customer Relationship Management (CRM)
- Customer Service
- Financial Services
- KYC
- Leadership
- Management
- Operational Risk
- Operational Risk Management
- Payment Systems
- Payments
- Portfolio Management
- Process Improvement
- Project Management
- Re-engineering
- Relationship Management
- Risk Management
- Strategy
- Team Leadership
- Team Management
Ryan Lai Summary
- Ryan Lai, based in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY, is currently a Vice President and General Manager, Customer Engagement Network APAC and the Philippines at American Express. Ryan Lai brings experience from previous roles at American Express. Ryan Lai holds a 2009 - 2011 MBA in Project Management & Finance @ University of Southern Queensland. With a robust skill set that includes AML, Analysis, Banking, Business Analysis, Business Process Improvement and more. Ryan Lai has 1 emails and 1 mobile phone numbers on RocketReach.
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