Ryan Laffey Email & Phone Number
Director of Customer Experience
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Ryan Laffey Location
- Chicago, IL, US
Ryan Laffey Work
- Director of Customer Experience @ Clever Real Estate (August 2025 - Present)
- Senior Manager, Customer Experience and Payment Operations @ (May 2018 - February 2025)
- Customer Support Lead and QA Analyst @ (April 2016 - April 2018)
Ryan Laffey Education
- Kendall College
Bachelor of Arts - BA (Business Administration, Management and Operations)
2000-2002 - Illinois State University
Coursework (Business Administration and Management, General)
1998-2000
Ryan Laffey Skills
- A/B Testing
- ACH Payments
- AI Automation
- Account Management
- Acquisition Integration
- Agile Project Management
- Apartments
- Artificial Intelligence (AI)
- Budgets
- Claude Code
- Coaching
- Compliance Management
- Contract Negotiation
- Culture Change
- Customer Escalation Management
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Success
- Customer Support
- Data Analysis
- Diversity, Equity, Inclusion and Belonging (DEIB)
- Electronic Payment Processing
- Event Management
- Event Planning
- FinTech
- Five9
- Food & Beverage
- Fraud Detection
- Fraud Prevention
- Front Office
- Fulfillment Management
- High Performance Teams
- Hospitality
- Hospitality Industry
- Hospitality Management
- Hotel Management
- Hotels
- HubSpot
- Inside Sales
- KPI Reporting
- KYC Verification
- Knowledge Management
- Leadership
- Management
- Negotiation
- OnQ
- Operations
- Operations Management
- Payment Systems
- Performance Management
- Process Efficiency
- Product Launch
- Project Management
- Property Management
- Proptech
- Quality Assurance
- Real Estate
- Recruiting
- Regulatory Compliance
- Restaurants
- Revenue Analysis
- Risk Management
- Rooms Division
- Root Cause Analysis
- Sales
- Sales Coaching
- Sales Management
- Sales Operations
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Team Motivation
- Telephony
- Tourism
- User Guide Creation
- Vendor Management
- Workflow Analysis
- Workflow Diagrams
- Yield Management
- Zendesk
- Ledger
- Luxury
- Social Media
- Supplies
- Planning
- Purchasing
- Accounting
- Renewals
- Reservations
- Assistant Director
- MS Excel
- Financials
- Tax
- Perception
- Lodging
- Soul
- Food and Beverage
- Mentoring
- Finance
- Utilization
- MAP
- Inventory
- Operational Efficiency
- Ownership
- Containment
- Truck
- Marketing
- Cash
- Customer Loyalty
- Training
- Market Value
- Pricing Strategy
- Corporate Housing
- Commerce
- QuickBooks
- Bids
- House
- Lists
- Reporting
- Income
- Payroll
- Pricing
- Keys
Ryan Laffey Summary
- Ryan Laffey, based in Chicago, IL, US, is currently a Director of Customer Experience at Clever Real Estate. Ryan Laffey brings experience from previous roles at Realtor.com and Stratus Intelligence. Ryan Laffey holds a 2000 - 2002 Bachelor of Arts - BA in Business Administration, Management and Operations @ Kendall College. With a robust skill set that includes A/B Testing, ACH Payments, AI Automation, Account Management, Acquisition Integration and more. Ryan Laffey has 2 emails and 2 mobile phone numbers on RocketReach.
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