Ryan Kong Location
- Austin, TX, US
Ryan Kong Work
- 2024 -now Customer Success Manager @
- 2023 -2024 Task Force Manager (Rooms, Sales and Reservations) @
- 2022 -2023 Manager, Customer Success @
- 2020 -2022 Director Of Rooms @
- 2019 -2020 Director of Front Office @
- 2017 -2019 Front Office Manager @
- 2017 -2017 Housekeeping Manager @
- 2016 -2017 Guest Services Manager @
- 2015 -2016 Front Office Operations Supervisor @
- 2013 -2015 Front Office Supervisor and Rooms Controller @
- 2012 -2013 Front Desk Agent and Hospitality Agent @
- 2011 -2012 Concierge @
- 2010 -2011 Front Desk Agent and Concierge and PBX Operator @
- 2010 -2010 Bell Service Dispatcher @
Ryan Kong Education
- University of Nevada-Las Vegas
Bachelor's Degree (Hospitality Administration/Management)
2005-2009 - Palma High School 2001-2005
Ryan Kong Skills
- Key Account Relationship Building
- Renewals
- Upselling
- KPI Reporting
- Product Training
- Strategic Consulting
- Revenue & Profit Growth
- Communication Training
- Account Management
- Customer Retention
- Customer Relationship Management (CRM)
- Presentation Skills
- Data Analysis
- Problem Solving
- Teamwork
- Client Relations
- Time Management
- Analytical Skills
- Customer Satisfaction
- Front Office
- Resorts
- Hospitality Industry
- Rooms Division
- Hospitality
- Hospitality Management
- Operations Management
- Revenue Analysis
- Opera
- Marketing
- Sales
- Pre-opening
- Hotel Booking
- Hotel Management
- Property Management Systems
- MICROS
- Leadership Development
- Guest Service Management
- Customer Service
- HMS
- Dependable Team Player
- Multi Tasking
- Up-selling
- Revenue Forecasting
- Hotels
- Open Table
- Lodging
- Guest Recovery
- Pre-opening experience
- Reservation
- ServSafe
- Valet Parking
- Reservations
- Housekeeping
- Daily Operations
- Training Material
- Timeshare
- Healthcare
- Management
- Property Management
- Leadership
- Concierge Services
- Pre Opening
- Supervisory Skills
- Catering
- Pre Opening Experience
- Up Selling
- Guest Services
- Springer Miller Systems
- Checklists
- Springer Miller
Ryan Kong Summary
- Ryan Kong, based in Austin, TX, US, is currently a Customer Success Manager at Ireckonu - Hotel Middleware & CDP+. Ryan Kong brings experience from previous roles at Hospitality Life, Revinate and Pacific Hospitality Group. Ryan Kong holds a 2005 - 2009 Bachelor's Degree in Hospitality Administration/Management @ University of Nevada-Las Vegas. With a robust skill set that includes Key Account Relationship Building, Renewals, Upselling, KPI Reporting, Product Training and more. Ryan Kong has 3 emails and 1 mobile phone numbers on RocketReach.
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