Ryan Kaplan Email & Phone Number
Sr Product Pre-Sales, Cx
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Ryan Kaplan Location
- New York, NY, US
Ryan Kaplan Work
- Sr Product Pre-Sales, Cx @ NiCE Cognigy (August 2025 - Present)
- Global Black Belt - Dynamics 365 Contact Center @ (July 2024 - August 2025)
- Technology Strategist | Contact Center AI @ (August 2021 - August 2025)
- Principal SE - Enterprise @ (October 2021 - July 2023)
- Principal Sales Engineer - Channel @ (August 2021 - October 2021)
- Dir. of Sales Engineering @ iOiO.TV (March 2021 - August 2021)
- WFO Sales Engineer @ (February 2019 - March 2021)
- Principal Solutions Architect - Collaboration @ (October 2018 - February 2019)
- Solutions Architect - Collaboration @ (January 2014 - October 2018)
- Lead Technical Architect UC @ (March 2013 - December 2013)
- Unified Communications Manager @ (July 2011 - February 2013)
- UC Consulting Engineer @ Fidelus Technologies (January 2006 - January 2010)
- Voice Services Engineer @ ITT Industries / DOD (January 2005 - January 2006)
- Focal and Broadwing and Level3 @ 3 Communications (January 2000 - January 2005)
- Regional Switch Engineer @ CoreComm Communications (January 2000 - January 2001)
- Communications Specialist @ (February 1996 - January 2000)
Ryan Kaplan Education
- U.S. Air Force 1996-2000
Ryan Kaplan Skills
- AI - First CX Professional
- Artificial Intelligence for Business
- Automation
- Business Case Preparation
- Business Strategy
- CCDA
- CCNA
- CCNP
- Chatbots
- Cisco Call Manager
- Cisco Systems Products
- Cisco Technologies
- Computer Network Operations
- Contact Center Express
- Contact Centers
- Customer Experience
- Customer Satisfaction
- Customer Service
- Data Center
- Generative AI
- IP
- LAN-WAN
- MPLS
- Microsoft Copilot
- Microsoft Copilot Studio
- Network Design
- Network Engineering
- Networking
- Routers
- Routing
- SIP
- Sales
- Switches
- Telecommunications
- Telephony
- Troubleshooting
- Unified Communications
- VoIP
- Voice over IP (VoIP)
- WAN
- Wireless
- Workforce Management
- Leadership
- Requirements Analysis
- Microsoft Office
- Voice Over Ip Voip
- SQL
- Lan Wan
- Voice Over Ip
Ryan Kaplan Summary
- Ryan Kaplan, based in New York, NY, US, is currently a Sr Product Pre-Sales, Cx at NiCE Cognigy. Ryan Kaplan brings experience from previous roles at Microsoft and Nuance Communications. Ryan Kaplan holds a 1996 - 2000 U.S. Air Force. With a robust skill set that includes AI - First CX Professional, Artificial Intelligence for Business, Automation, Business Case Preparation, Business Strategy and more. Ryan Kaplan has 1 emails and 2 mobile phone numbers on RocketReach.
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