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Ryan Hibbard Location
Rochester, NY, US
Ryan Hibbard Work
2021 -now Director of Customer Service at GoNetspeed @
2019 -2021 Manager, Client Relations and Retention - National Retention Team @
2018 -2019 Manager Customer Care @
2017 -2018 Manager Customer Service @
2015 -2017 Senior Manager of Retention and Revenue Generation @
2014 -2015 Senior Manager of Customer Service @
2013 -2014 Senior Manager of Operations @
2013 -2013 Interim Director of Customer Service and Operations @
2010 -2013 Senior Manager of Customer Service and Technical Support @
2008 -2010 Senior Manager of Technical Support @
2008 -2008 Senior Manager of Customer Service and New Hire Transition @
2006 -2008 Supervisor Data Support Team @
2005 -2006 Training And Development Consultant - Data Support and Technical Support @
2004 -2005 Training And Development Consultant - New Hire; New Product; Financial Accumen @
2003 -2004 Supervisor Transition and New Hire @
2002 -2003 Supervisor Customer Service @
2002 -2002 Team Lead Coordinator (Assistant Supervisor) Customer Service @
2001 -2002 Escalations Team - Customer Service @
2000 -2001 Customer Service Representative @
Ryan Hibbard Education
State University of New York College at Oswego
(English and Writing Arts)
1995-1996
Greece Arcadia High School
High School (ENGLISH LANGUAGE AND LITERATURE/LETTERS)
1992-1995
Ryan Hibbard Skills
Customer Satisfaction
Telecommunications
Team Leadership
Customer Experience
Leadership
Call Centers
Customer Retention
Team Building
Wireless
Mobile Devices
Management
Customer Service
Training
Project Management
Account Management
Coaching
Wireless Technologies
M2M
Cross-functional Team Leadership
Salesforce.com
Product Management
Vendor Management
Solution Selling
Strategic Planning
Cellular Communications
Contact Centers
Process Improvement
B2B
Business-to-Business (B2B)
Strategic Partnerships
Business Process Improvement
Executive Coaching
Process Excellence
Lean Six Sigma
Organizational Development
Organizational Leadership
Mentoring
Professional Mentoring
Strategic Vision
Communication
Public Speaking
Cross Functional Team Leadership
Microsoft Office
Research
Microsoft Word
Business to Business B2b
Business to Business
Ryan Hibbard Summary
Ryan Hibbard, based in Rochester, NY, US, is currently a Director of Customer Service at GoNetspeed at GoNetspeed. Ryan Hibbard brings experience from previous roles at Paychex, Mitel, Fiserv Lending Solutions and Verizon Wireless. Ryan Hibbard holds a 1995 - 1996 State University of New York College at Oswego. With a robust skill set that includes Customer Satisfaction, Telecommunications, Team Leadership, Customer Experience, Leadership and more. Ryan Hibbard has 3 emails and 2 mobile phone numbers on RocketReach.
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