2016 -2024 IT Manager \ New Business Development @
2014 -2016 IT Manager @
2012 -2014 Systems Administrator @
2010 -2012 Desktop and Server Support @
2010 -2010 Remote Support Technician (All-Regions) @
2009 -2010 Tier 3 Support (Helpdesk), Executive Support @
2008 -2009 Desktop Support + Administration @
2007 -2008 Desktop Support and Operations @
2007 -2007 Firedog Technician @
2006 -2007 C.I.A. @
Ryan Heard Education
CED Solutions
MCP, MCTS & CCNA Certification
2012-2013
Gwinnett Technical College
Certification (A+)
2003-2003
Ryan Heard Skills
Windows Server
Servers
Project Management
Disaster Recovery
Process Improvement
Computer Hardware
Customer Service
Microsoft Office
Windows
Strategic Planning
Active Directory
Microsoft Exchange
Citrix
Technical Support
Visio
Windows 7
Software Documentation
SQL
System Administration
Citrix Metaframe
Laptops
Troubleshooting
XP
Network Administration
Networking
SharePoint
Software Installation
Cisco Technologies
Switches
Management
VMware ESX
Information Technology
Microsoft SQL Server
Help Desk Support
Unix
ITIL
Hardware
Operating Systems
Group Policy
Antivirus
Access
Firewalls
OS X
Blackberry Enterprise Server
Linux
vSphere
Hyper-V
Ubuntu
NetApp
VPN
SAN
Tape
Hyper V
Services
Ryan Heard Summary
Ryan Heard, based in Loganville, GA, US, is currently a Director of Information Technology at SPG International, LLC. Ryan Heard brings experience from previous roles at Harrison Poultry, Inc., Flexible Metal, Inc. and Horizon Software International, LLC.. Ryan Heard holds a 2012 - 2013 MCP, MCTS & CCNA Certification @ CED Solutions. With a robust skill set that includes Windows Server, Servers, Project Management, Disaster Recovery, Process Improvement and more. Ryan Heard has 2 emails and 2 mobile phone numbers on RocketReach.
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