Technical Support Supervisor - Satellite @ (March 2016 - May 2017)
Customer Care Support Supervisor - Satellite @ (September 2011 - May 2017)
Customer Care Supervisor - Satellite @ (December 2010 - September 2011)
Senior Team Leader @ Aditya Birla Minacs (June 2007 - April 2011)
Performance Manager @ Aditya Birla Minacs (August 2008 - May 2010)
Workforce Scheduler @ Aditya Birla MInacs (June 2007 - August 2008)
Team manager @ (January 2009 - December 2010)
Team manager @ (January 2009 - January 2010)
Scheduling Analyst @ Teleperformance Canada (June 2005 - June 2007)
Workforce Co Ordinator @ (October 1997 - June 2005)
Ryan Gallant Education
Delta Secondary
Ryan Gallant Skills
Team Management
Management
Project Management
Workforce Management
Outsourcing
Team Leadership
Customer Satisfaction
Word
Microsoft Word
IEX
Supervisor
Process Improvement
Support
Coaching
Problem Solving
Call Centers
Leadership
Customer Experience
Customer Relations
Customer Service
Recruiting
Team Building
Excel
Business Analysis
Call Center
Contact Centers
Troubleshooting
Scheduling
Telecommunications
Employee Engagement
Escalation
Change Management
Performance Management
Microsoft Office
Ryan Gallant Summary
Ryan Gallant, based in Ontario, Canada, is currently a Workforce Management Manager at Freedom Mobile. Ryan Gallant brings experience from previous roles at Shaw Communications and Aditya Birla Minacs. Ryan Gallant holds a Delta Secondary. With a robust skill set that includes Team Management, Management, Project Management, Workforce Management, Outsourcing and more. Ryan Gallant has 3 emails on RocketReach.
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