Ryan Copeland Email & Phone Number

Sr. Customer Success Account Manager (Strategic Accounts) - Health and Life Sciences @ Microsoft

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Ryan Copeland Location

Charlotte, NC, US

Ryan Copeland Work

Sr. Customer Success Account Manager (Strategic Accounts) - Health and Life Sciences @ (August 2021 - Present)
Sr. Customer Success Account Manager - Health and Life Sciences @ (July 2020 - August 2021)
Technical Account Manager - Health and Life Sciences @ (April 2019 - July 2020)
Sr. IT Program Manager @ (December 2015 - April 2019)
IT Project Manager @ (May 2015 - November 2015)
Sr. Project Manager @ (August 2009 - May 2015)
Engagement Manager @ CEDAR Document Technologies (July 2004 - February 2009)

Ryan Copeland Education

Georgia State University
BA (Marketing & Management)

Ryan Copeland Skills

AI Agents
AI Chatbots
AWS CloudFormation
AWS Command Line Interface (CLI)
AWS Elastic Beanstalk
AWS IoT
AWS Lambda
Agile Leadership
Agile Methodologies
Agile Project Management
Amazon Web Services (AWS)
Analysis
Artificial General Intelligence
Artificial Intelligence (AI)
Artificial Intelligence Foundations
Azure Cosmos DB
Azure Databricks
Azure DevOps Server
Azure SQL
Business Analysis
Business Process Improvement
Business Requirements
CMMI
Change Management
Cloud Applications
Cloud Computing IaaS
Cloud Storage
Communication
Consulting
Consumer Engagement
Cross-functional Team Leadership
Cross-team Collaboration
Customer Engagement
Customer Relations
Customer Relationship Management
Customer Service
Customer Suppport
Deployment
Describe Artificial Intelligence workloads and considerations
Describe features of Natural Language Processing (NLP) workloads on Azure
Describe features of computer vision workloads on Azure
Describe features of generative AI workloads on Azure
Describe fundamental principles of machine learning on Azure
Draft and analyze business content by using AI
Generative AI
Guidance
Healthcare
Healthcare Compliance
Healthcare Information Technology
IT Infrastructure Management
ITIL
ITIL Certified
ITIL Framework
ITIL Implementation
ITIL Process
ITIL Service Strategy
Identify AI concepts and responsibilities
Identify an implementation and adoption strategy for Microsoft’s AI apps and services
Identify benefits, capabilities, and opportunities for Microsoft’s AI apps and services
Identify the business value of generative AI solutions
Implement AI solutions by using Microsoft Foundry
Integration
Intelligence Systems
Leadership
MS Project
Manage prompts and conversations by using AI
Management
Mentorship
Microsoft Azure
Microsoft Power BI
Microsoft Power Platform
Microsoft Project
Outsourcing
PMO
PMP
Process Improvement
Program Management
Project Management
Project Planning
Public Speaking
Quality Assurance
Requirements Analysis
Requirements Gathering
SDLC
Scrum
SharePoint
Six Sigma
Six Sigma Green Belt
Software Development Life Cycle (SDLC)
Software Documentation
Software Project Management
Strategic Collaboration
Strategic Planning
System Deployment
Team Leadership
Thought Leadership
Understand generative AI fundamentals
Vendor Management
Visio
Waterfall
Testing
Microsoft Office
Windows
Microsoft Excel
Quality Center
CRM
System Development
Unix
Budgets
Business Process Re Engineering
Web Content
HTTPS
Websphere
Mitigation
Elimination
Retirement
Windows Server
LinkedIn
Windows 2000
Software Project
R
Evaluation
RHEL
Electronic Document
JAD
Lessons Learned
Cost Benefit
Return on Investment
Results Driven
Strategy
Short
Rate
Ahead of Schedule
Bridge
Portfolio Management
Amazon
Solution
Gaps
Business Process Management
Profit
Systems Design
Databases
Data Migration
Managed Services
Software Development
Executive Management
Marketing
Business Intelligence
Servers
Claim
Inspiration
Revenue
Documentation
Advertising Agency
Presentations
Scanners
Problem Solving
Driving Efficiency
Technical Information
Inventory Management
Tricare
Resource Allocation
Transmission
Risk
Enterprise Software
Risk Management
Contractual Agreements
Modification
Rollout
Configuration Management
Green Belt
Government
Infrastructure
Portfolio
Web Services
Data Center
Resolve Issues
Image
C Level Leadership
Business Alignment
Software Development Life Cycle Sdlc
System
Telephony
Customer Satisfaction
Workflow Management
Mainframe
Initiation
Healthcare Information
Configurations
Amazon Web Services Aws
Business Development
Creep
Invoicing
Atlanta
Mergers and Acquisitions
Interactive Advertising
Engaging
General Practitioner
Non Technical
Quality Control
Cash Flow Forecasting
Mentoring
Decision Making
Cedar
z/OS
Conflict Resolution
Project
Georgia
Schedules
History
Regulatory Compliance
IT Service Management
Closure
Oracle
Intranet
Budget Management
Training
Contract Negotiation
Team Environments
Defense
Sla
New Business Development
Business Process
Suse
Organizational Structure
IBM
Cross Functional Team Leadership
Scalability
Software Projects
See 34+see Less
Performers
Delivering Projects
Facilitation
VMware
Cost Savings
Zlinux
Group Insurance
Sourceforge
Health Policy
Cloud Computing
Executive Leadership
Software
SQL
Business Services
IT Infrastructure
Portals
SLES
IBM Content Manager
Negotiation
Applications
Microsoft
Presenter
Clarity
Scopes
Template
EDI
Meetings
Software Development Life Cycle
Amazon Web Services

Ryan Copeland Summary

Ryan Copeland, based in Charlotte, NC, US, is currently a Sr. Customer Success Account Manager (Strategic Accounts) - Health and Life Sciences at Microsoft. Ryan Copeland brings experience from previous roles at Microsoft, BlueCross BlueShield of South Carolina and Aflac. Ryan Copeland holds a BA in Marketing & Management @ Georgia State University. With a robust skill set that includes AI Agents, AI Chatbots, AWS CloudFormation, AWS Command Line Interface (CLI), AWS Elastic Beanstalk and more. Ryan Copeland has 2 emails and 4 mobile phone numbers on RocketReach.