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Ruth Hicks Location
Stevenage, GB
Ruth Hicks Work
Head of Service Operations @ (March 2023 - Present)
IT Service Desk Manager @ (January 2019 - April 2023)
Group IT Service Desk Manager @ (September 2016 - December 2018)
ServiceDesk Manager @ (June 2015 - February 2016)
IT Service Desk Co-Ordinator @ (July 2014 - June 2015)
Helpdesk Supervisor and ITIL Lead @ (October 2007 - June 2014)
Head of Year 7 and Teacher of ICT @ (February 2004 - August 2007)
IT Helpdesk Support Officer @ Sanctuary Housing (January 1998 - December 2000)
Ruth Hicks Education
Brunel University of London
Bachelor of Education (B.Ed.) (Hons) (PE and Computer Education)
1988-1992
Purple Griffon
ITIL Expert (ITIL)
Ruth Hicks Skills
Active Directory
Service Desk
PRINCE2
Process Improvement
ITIL
ICT
IT Management
Help Desk Support
IT Service Management
Team Leadership
Training
Disaster Recovery
Project Delivery
Business Analysis
Supply Chain Management
Microsoft Office
Teaching
Public Speaking
SQL
Strategy
Ruth Hicks Summary
Ruth Hicks, based in Stevenage, GB, is currently a Head of Service Operations at London Borough of Lambeth. Ruth Hicks brings experience from previous roles at SharedTechnology.Services, The Bread Factory, Centrality Ltd and Plan-Net. Ruth Hicks holds a 1988 - 1992 Bachelor of Education (B.Ed.) (Hons) in PE and Computer Education @ Brunel University of London. With a robust skill set that includes Active Directory, Service Desk, PRINCE2, Process Improvement, ITIL and more. Ruth Hicks has 2 emails on RocketReach.
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