Russell Healey Email
Technical Solutions Consultant @ Unify Communications
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Russell Healey Location
- Shoreham-by-Sea, GB
Russell Healey Work
- Technical Solutions Consultant @ (September 2020 - Present)
- Technical Solutions Consultant at Unify Communications @ (April 2020 - September 2020)
- Senior Professional Services Consultant @ (November 2018 - April 2020)
- Senior Professional Services Consultant @ (February 2016 - November 2018)
- Dialler Manager @ Listen (June 2015 - January 2016)
- Dialler Manager and Interim Performance Optimization Team Leader @ (June 2014 - June 2015)
- Dialler Manager @ (August 2012 - June 2014)
- IT Telecommunications Analyst @ (January 2012 - August 2012)
- Dialler Analyst @ (January 2010 - January 2012)
- Dialler Analyst @ (April 2005 - January 2010)
- Data Administration Officer @ (May 2003 - December 2003)
Russell Healey Education
- St Martins Primary School 1990-1997
Russell Healey Skills
- Access
- Analysis
- Business Discovery
- CTI
- Call Center
- Call Centers
- Communication
- Consulting
- Contact Center as a Service (CCaaS)
- Contact Centers
- Customer Experience
- Dialer Management
- Dialers
- Excel
- Forecasting
- IVR
- Inbound Marketing
- Integration
- KPI implementation
- MS Office Suite
- Management
- Microsoft Excel
- Operating Systems
- Performance Dashboards
- Performance Management
- Pre-Sales Consulting
- Pre-Sales Technical Consulting
- Predictive Dialers
- Presales
- Presentation Skills
- Process Improvement
- Product Demonstration
- Professional Services
- Project Management
- Project Planning
- Quality Management
- Reporting & Analysis
- SQL
- Sales Engineering
- Salesforce.com
- Salesforce.com Administration
- Software Implementation
- Solution Architecture
- Team Leadership
- Team Management
- Technical Demonstrations
- Technical Solution Design
- Technology Pre-Sales
- Telecommunications
- Zendesk
- Aspect
- Regulations
- Scorecard Management
- SAP Implementation
- Planning
- Reporting And Analysis
- Scorecard
- Avaya
- Avaya PBX
- Davox
- Sap Campaign Manager
- Communicator
- Regulatory Requirements
- Callmedia
- Microsoft Office
- Avaya Technologies
- Regulatory Submissions
- Management Information
- Balanced Scorecard
- Outsourcing
- MIS
Russell Healey Summary
- Russell Healey, based in Shoreham-by-Sea, GB, is currently a Technical Solutions Consultant at Unify Communications. Russell Healey brings experience from previous roles at Unify Communications, Vonage, Newvoicemedia and Listen. Russell Healey holds a 1990 - 1997 St Martins Primary School. With a robust skill set that includes Access, Analysis, Business Discovery, CTI, Call Center and more. Russell Healey has 2 emails on RocketReach.
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