Russell Egan Email
Client Success Manager - CSI @ B-Logic (Pty) Ltd
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Russell Egan Location
- Cape Town, WC, ZA
Russell Egan Work
- 2025 -now Client Success Manager - CSI @
- 2022 -2025 Account Director @
- 2020 -2022 Business Development Manager @
- 2016 -2020 BMC Remedy Development and Release Manager at Vodacom @
- 2014 -2016 Lead Service Delivery Manager @
- 2014 -2014 Service Improvement Specialist @
- 2013 -2013 Service Manager - Continual Service Improvement Consultant @
- 2012 -2013 Lead Service Delivery Manager @
- 2010 -2012 Senior Client Delivery Manager @
- 2003 -2010 Director @ Shanzi Web Services Ltd
- 2009 -2010 Service Delivery Manager @
- 2009 -2009 ITIL Process Consultant @
- 2008 -2009 Head of Radiological Services @
- 2007 -2008 Head of eBusiness Service Delivery and Performance @
- 2007 -2007 Client Business Manager @
- 2005 -2007 Service Delivery and Account Manager @
- 2004 -2005 Service Delivery Manager @
- 2003 -2004 Interim Service Delivery Manager @
- 2003 -2003 Project Manager @
- 2000 -2003 Service Delivery and Project Manager @ Data Cable Installations
- 1999 -2003 Owner and Director @ Tradewind Computing
- 1995 -1998 Project co-ordinator and IT Systems Manager @
- 1990 -1995 General business and project administration @ Spraying Systems International
Russell Egan Education
- AXELOS
ITIL® 4 Managing Professional (ITIL® 4 Managing Professional Transition)
2022-2022 - Nexthink Academy
(Nexthink Product Knowled)
2020-2020 - Nexthink Academy
(Nexthink Product Knowledge)
2020-2020 - ISEB - British Computer Society
(Management of Risk (M_o_R))
2011-2011 - Steria Internal Training - Multiple courses
(Management Skills)
2010-2011 - ISEB - British Computer Society
ITIL Expert (ITIL V3 Managers Conversion)
2009-2009 - ISEB - British Computer Society
(Business Analysis Certification)
2009-2009 - APM/OGC
(Managing Successful Programs - Certified Practitioner)
2008-2008 - APM/OGC
(Prince 2 Project Management)
2007-2007 - The Business Continuity Institute
(BCI Command Centre Operation & Crisis Leadership certification)
2007-2007 - ISEB - British Computer Society
ITIL V2 Foundation Certificate
2006-2006 - Oxford Brookes University
BCOM Information Technology Management
1999-2001 - SAS / CASA
Day Skipper's Certificate of Competence (Local Waters Skipper)
1997-1998 - Royal Yachting Association (RYA)
RYA/MCA Yachtmaster Coastal Certificate of Competence
- ISEB - British Computer Society
ITIL V2 Managers Certification (Red Badge)
- De La Salle Holy Cross College
(Matriculated)
Russell Egan Skills
- Service Improvement
- ITIL
- CRM
- Turn Around Management
- Continuous Improvement
- Service Delivery
- IT Service Management
- Outsourcing
- Business Process Improvement
- Change Management
- IT Outsourcing
- Program Management
- Process Improvement
- Stakeholder Management
- Security
- Service Management
- Data Center
- Managed Services
- Governance
- Management
- Project Delivery
- Strategy
- IT Operations
- Disaster Recovery
- Incident Management
- Project Management
- Risk Management
- IT Strategy
- Software Documentation
- IT Management
- Visio
- Sla
- PMO
- Project Portfolio Management
- Service Desk
- Business Transformation
- Transition Management
- Infrastructure
- Vendor Management
- Solution Architecture
- Release Management
- Business Continuity
- Enterprise Architecture
- IT Transformation
- Resource Management
- PRINCE2
- Team Management
- Offshoring
- Business Process
- Business Analysis
- Integration
Russell Egan Summary
- Russell Egan, based in Cape Town, WC, ZA, is currently a Client Success Manager - CSI at B-Logic (Pty) Ltd. Russell Egan brings experience from previous roles at Zenzero, BulkSMS.com, Quintica and IBM. Russell Egan holds a 2022 - 2022 ITIL® 4 Managing Professional in ITIL® 4 Managing Professional Transition @ AXELOS. With a robust skill set that includes Service Improvement, ITIL, CRM, Turn Around Management, Continuous Improvement and more. Russell Egan has 3 emails on RocketReach.
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