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Ruby Henry Location
Spring, TX, US
Ruby Henry Work
2023 -now Collection Analyst @
2022 -2023 Customer Specialist @
2011 -2020 Workforce Ops Mgr and Capacity Analyst @
1994 -2011 Telecom Analyst @
Ruby Henry Education
Victoria College
Ruby Henry Skills
ACD
Avaya
Call Center
Workforce Management
IVR
Vendor Management
Outsourcing
Software Documentation
Call Center Development
Process Improvement
Visio
HDMS 5.2
Symon Enterprise Server
Verint Ultra 6.7
Therese
Genesys Solutions
XMU+
Parlance
Siemens Hicom 300ESC
SDC Intellidesk Switchboard Consoles
Call Centers
Cisco Technologies
Telephony
Business Analysis
Telecommunications
BPO
VoIP
Customer Satisfaction
Data Center
Sla
Management
Genesys
Contact Centers
Disaster Recovery
Technical Support
Service Delivery
Troubleshooting
Training
ITIL
Analysis
Strategy
Offshoring
Switches
Business Process Improvement
BMC Remedy
CRM
Customer Experience
Lotus Notes
PeopleSoft
Performance Management
Ruby Henry Summary
Ruby Henry, based in Spring, TX, US, is currently a Collection Analyst at Legacy Medical Consultants. Ruby Henry brings experience from previous roles at Package Concierge® a Gibraltar Industries Inc. Co., Alight Solutions and Hewitt Associates. Ruby Henry holds a Victoria College. With a robust skill set that includes ACD, Avaya, Call Center, Workforce Management, IVR and more. Ruby Henry has 3 emails and 1 mobile phone numbers on RocketReach.
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