Roy Mansfeld Email
Support Department Manager @ VoiceSpin
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Roy Mansfeld Location
- Center District, Israel
Roy Mansfeld Work
- Support Department Manager @ (December 2020 - Present)
- Technical Support and Service Center Manager @ (July 2019 - December 2020)
- Support and Project Manager (Pamaya-7Twenty) @ (January 2015 - January 2019)
- IT Team Lead @ I.T. Theatres 2004 Ltd. (Cineworld group) (January 2007 - January 2013)
- Law Intern @ Avigail Bahat Law Office (January 2006 - January 2007)
Roy Mansfeld Education
- John Bryce 2014-2014
- University of Haifa
MBA
2009-2010 - University of Haifa
LLB
2001-2005 - University of Haifa
BA
2001-2005
Roy Mansfeld Skills
- Automation-Enabled Operations
- Change Management
- Contact Center Technology
- Cross-functional Collaborations
- Customer Success
- Customer Support Leadership
- Data-driven Decision Making
- Escalation & Incident Management
- Escalations Management
- Global Support Operations
- IT Management
- Incident Management
- KPI Dashboards
- KPI Implementation
- Management
- Omni-Channel
- Operational Excellence
- People Leadership & Team Development
- Performance Management
- Project Management
- SLA & KPI Management
- Service Delivery Management
- Service-Level Agreements (SLA)
- Software as a Service (SaaS)
- Support Operations Strategy
- Support Transformation
- Team Leadership
- Team Management
- Technical Support
- Vendor & Outsourcing Management
- Workforce Management
Roy Mansfeld Summary
- Roy Mansfeld, based in Center District, Israel, is currently a Support Department Manager at voicespin. Roy Mansfeld brings experience from previous roles at Tadiran Telecom - תדיראן טלקום שרותי תקשורת, 7-twenty.com, I.T. Theatres 2004 Ltd. (Cineworld group) and Avigail Bahat Law Office. Roy Mansfeld holds a 2014 - 2014 John Bryce. With a robust skill set that includes Automation-Enabled Operations, Change Management, Contact Center Technology, Cross-functional Collaborations, Customer Success and more. Roy Mansfeld has 2 emails on RocketReach.
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