Roy MacNeil Email & Phone Number

Principal Consultant @ Process Control

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Roy MacNeil Location

Toronto, ON, CA

Roy MacNeil Work

Principal Consultant @ (December 1999 - Present)
Enterprise Service Management Transformation Architect @ (October 2022 - November 2025)
Service Catalog Design Specialist @ (December 2023 - May 2024)
Senior Technology Architect and Advisor @ (June 2021 - March 2024)
Digital Transformation Advisory Consultant @ (January 2021 - June 2021)
ITSM Solution Architect - Automation and BMC Helix and Digital Workplace @ (October 2020 - March 2021)
Process and Service Transformation Consultant @ (November 2019 - October 2020)
Process Transformation Consultant @ (May 2019 - October 2019)
Service Management Process Architect @ (March 2018 - April 2019)
Service Management Domain Architect @ (October 2017 - March 2018)
Advisory Consultant @ (April 2017 - September 2017)
ITSM Architect @ (April 2017 - July 2017)
Senior Advisory Consultant - Strategy @ (August 2012 - July 2017)
Change and Deployment Management Consultant @ (July 2016 - January 2017)
ITSM Business Transformation Architect @ (December 2015 - May 2016)
ITSM and ITIL Process Architect @ (September 2013 - February 2014)
ITSM and ITIL Architect and CIO Advisory @ (April 2013 - December 2013)
Enterprise Service Management Advisory Consultant @ (August 2012 - April 2013)
Remedy ITSM Technology Specialist - Contract @ (July 2012 - September 2012)
ITSM and ITIL Management Consultant - Contract @ (May 2012 - June 2012)
ITSM Consultant - Contract @ (November 2011 - April 2012)
ITSM Architect - Contract @ (June 2011 - October 2011)
Remedy CMDB Architect Consultant - Contract @ (December 2008 - July 2009)
ITSM Consultant - Contract @ (September 2008 - November 2008)
ITSM Consultant - Contract @ (June 2008 - September 2008)
ITSM Consultant - Contract @ (October 2007 - April 2008)
ITSM Architect - Contract @ (August 2007 - October 2007)
ITSM Project Management Consultant - Contract @ (February 2007 - August 2007)
Remedy ITSM Consultant - Contract @ (August 2006 - January 2007)
BMC Remedy ITSM SME Consultant - Contract @ (June 2006 - July 2006)
Remedy ITSM Consultant - Contract @ (January 2006 - May 2006)
Remedy ITSM Consultant - Contract @ (July 2005 - December 2005)
Remedy ITSM and ITIL Business Consultant - Contract @ (February 2005 - June 2005)
Remedy CRM and ITSM Consultant - Contract @ (September 2004 - January 2005)
BMC Remedy ITSM Management Consultant - Contract @ (May 2004 - October 2004)
Remedy ARS Developer Consultant - Contract @ (November 2003 - April 2004)
BMC Remedy Project SME Consultant - Contract @ (September 2002 - October 2003)
Remedy ARS Process Consultant - Contract @ (February 2001 - March 2002)
Remedy Lead ARS Developer - Contract @ (November 2000 - January 2001)
Remedy Systems Analyst and Developer - Employee @ Newbridge Networks (January 1995 - January 1995)

Roy MacNeil Education

Bmc Remedy Technical School 2006-2006
Atlantic Computer Institute 1995
(Management)
1991-1994
Technical University of Nova Scotia 1993
Masters

Roy MacNeil Skills

Presenter
Digital Strategy
Business Systems
Digital Services
BMC Helix DWP
IT Strategy
Digital Transformation
Enterprise Architecture
ITIL
Business Transformation
IT Outsourcing
Change Management
Solution Architecture
IT Service Management
Integration
Service Delivery
Project Management
Management Consulting
COBIT
Business Process
Consulting
Business Analysis
Business Process Improvement
Service Management
IT Operations
IT Management
Business Development
Strategy
BMC Remedy
Enterprise Software
BMC Helix ITSM
Visio
BMC Helix
Business Relationship Management
Mentoring
ServiceNow Administration
Process Improvement
IT Business Strategy
ITIL Process Implementation
IT4IT
TOGAF
IT Governance
IT Transformation
Digital Workplace
IT Enabled Business Transformation
Strategic IT Management
ITIL Service Strategy
Enterprise IT Strategy
Business Architecture
Management
IT & Business Strategy Alignment
Team Leadership
Service Catalog
Information Technology
Release Management
SDLC
CMDB
PMO
Service Desk
Configuration Management
Incident Management
Advisory
Service Integration
Asset Managment
Microsoft Office
Microsoft Word
Project Portfolio Management
Program Management
Service Level Management
Microsoft Excel
Marketing
ServiceNow
Customer Service
Sla
Knowledge Management
Service Request Management
Problem Management
Software Development Life Cycle Sdlc
IT Asset Management
WBS
Health Check
Sizing
Development Projects
Help Desk Support
IBM
Detailed Design
Insurance
Vendors
Net
Students
Closed Loop
System Upgrades
Finance
Socializing
Ctc
Data Mapping
Support Groups
Executive Positions
Performance Tuning
SEP IRA
APIs
Internal and External
SME
Business Requirements
Organizational Structure
Assessment
Process Implementation
Database Triggers
Data Conversion
C Level
Film
Requirements Gathering
Design
Computer Science
Calls
Rpa
Security
Ccsi
Hp Enterprise Solutions
CRM
Columbus
Steering
Resource Allocation
Bmc Portal
Resolve
Auditing
LDAP
Cnc
System Requirements
GAP
Workflow
Human Resources
Methodology
6.x
Financials
Priority Setting
Federal Reserve
Escalation
Foundation
McAfee
System
Telecommunications
Business Services
Robotic Process Automation
MAP
Ontario
Template
Mirroring
Process Control
Risk Analysis
User Acceptance Testing
Asset Management
PL/SQL
Training
Disaster Recovery
External Clients
Silver
Vendor Negotiation
Orlando
Part 1
Solution
Road Map
Documentation
Global Services
Ml
Research
Administrating
Alcatel
Service Providers
SRM
Incident
Stakeholders
Hpsm
Open Source Software
Operational Support
SOA
Chicago
Power User
Analysis
Bmc Remedy Ar System
Project Charter
Systems Design
Power
Contingency Planning
Ars
Breakdown
Houston
C
RFP
Imac
FIX
Configurations
Applications
Mail Server
Communication
Schedules
System Administration
Lead a Team
Active
Quality Assurance
eTOM
Operations
Workshops
Suite
Dell Computers
Pascal
Pink
Christian Ministry
Blackberry
Oracle SQL Developer
Toronto
Assembler
Time Management
System Performance
Scalability
Newbridge
Project Planning
Project
SQL
Contractual Agreements
Data Dictionary
V7.x
Dashboard
Business Process Mapping
Unix
Data Migration
Servers
Service Level Agreements Sla
CNA
Server Support
Presentations
Cid
Project Delivery
Responsibility
Internal Audit
Manage Multiple
Pleasanton
Filters
Semaphore
Roadmap
Shell
Code
Google Groups
Product Requirements
Account Management
Forms
Wrap
Dallas
Claim
Charter
Business Objects
Product Lifecycle Management
BMC Patrol
PMBOK
Canada
Proposal Writing
Network Communications
Manufacturing
Computer Technology
Asset
Internal Controls
Libraries
Change Process
Invoicing
Decision Making
Treasury
IT Service Delivery
Budgets
Task Management
Csox
Technical Issues
Problem Solving
Foundations
Delivery
ACI Codes
Architecture
Automation
Gaps
Databases
Software Development Life Cycle
Service Level Agreements
Leadership

Roy MacNeil Summary

Roy MacNeil, based in Toronto, ON, CA, is currently a Principal Consultant at Process Control. Roy MacNeil brings experience from previous roles at Shared Services Canada | Services partagés Canada, Immigration, Refugees and Citizenship Canada / Immigration, Réfugiés et Citoyenn, Ontario Ministry of the Solicitor General and Office of the Superintendent of Financial Institutions Canada. Roy MacNeil holds a 2006 - 2006 Bmc Remedy Technical School. With a robust skill set that includes Presenter, Digital Strategy, Business Systems, Digital Services, BMC Helix DWP and more. Roy MacNeil has 2 emails and 1 mobile phone numbers on RocketReach.

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