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Roy Espino Location
Valenzuela, NCR, PH
Roy Espino Work
Vice President @ (January 2023 - Present)
SAVP - PMO Head (Project Mgmt Manager) - Consumer Lending and Digital and Innovation Portfolio Delivery @ (January 2020 - January 2022)
PMO Head (Project Management Manager) - Consumer Lending and Digital and Innovation Portfolio Delivery @ (October 2020 - September 2022)
PMO Head (Project Management Manager) - Enterprise Portfolio Delivery | Enterprise Global Services @ (November 2018 - October 2020)
AVP - PMO Head (Project Mgmt Manager) - Enterprise Portfolio Delivery | Enterprise Global Services @ (January 2018 - January 2020)
Sr Technology Manager - IT Operations, Enterprise Global Services @ (January 2016 - January 2018)
Sr Technology Manager - IT Operations, Enterprise Global Services @ (August 2016 - November 2018)
AVP - Senior Manager - Global Service IT Projects and Operations Management @ (January 2011 - January 2016)
Senior Manager - Global Service IT Projects and Operations Management @ (August 2011 - August 2016)
Sr IT Operations Manager - Projects and Service Delivery Management @ SOURCECORP (January 2010 - August 2011)
Contact Center Operations Manager @ ADEC / Fedsoft (August 2008 - August 2010)
Contact Center Operations Manager @ ADEC / Fedsoft (August 2008 - January 2010)
BPO Consultancy Projects - Associate Director @ different BPO companies (May 2007 - November 2009)
AVP - Senior Manager - Projects and Operations @ Office Tiger / Affinity Express Philippines (January 2006 - January 2008)
Senior Manager - Projects and Operations @ Office Tiger / Affinity Express Philippines (December 2006 - April 2008)
Project Transitions and Operations Manager @ (May 2005 - November 2006)
Operations Shift Manager @ (May 2002 - May 2005)
Account and Project Manager - IT Systems Consultant @ American Technologies Inc. (January 1998 - October 2001)
Roy Espino Education
AMA University
Bachelor of Science (Computer Engineering)
Roy Espino Skills
IT Service Management
ITIL
IT Operations
Service Operations
Transition Management
Transition Planning
Service Delivery
Project Planning
Project Implementation
Project Coordination
Project Execution
Project Delivery
Operations Management
Operational Excellence
Operational Planning
BPO
Call Center
Outsourcing
IT Outsourcing
Outsourcing Management
Outsourcing Advisory
Strategic Consulting
Process Improvement
Process Development
Process Management
Process Mapping
Process Optimization
People Management
Great People Skills
Continuous Improvement
Customer Relations
Customer Retention
Customer Engagement
Performance Enhancement
Productivity Enhancement
Operational Efficiency
Efficiency Improvement
Efficiency Analysis
Efficiency Management
Process Efficiencies
Business Efficiency
Resource Efficiency
Performance Management
Performance Improvement
Performance Analysis
Performance Tuning
Performance Measurement
Performance Metrics
Performance Engineering
Incident Management
Roy Espino Summary
Roy Espino, based in Valenzuela, NCR, PH, is currently a Vice President at Wells Fargo. Roy Espino brings experience from previous roles at Wells Fargo. Roy Espino holds a Bachelor of Science in Computer Engineering @ AMA University. With a robust skill set that includes IT Service Management, ITIL, IT Operations, Service Operations, Transition Management and more. Roy Espino has 2 emails on RocketReach.
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