Roy Cummins Email & Phone Number
Call Center Manager @ CGI
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Roy Cummins Location
- Bridgend, GB
Roy Cummins Work
- 2011 -now Call Center Manager @
- 2009 -2011 Call Center Manager @
- 2008 -2009 Commercial Analyst @
- 2007 -2008 Operations Manager @
- 2002 -2007 Operations Coordinator @
- 2001 -2002 Team Leader @
- 2000 -2001 Customer Service Advisor @
Roy Cummins Education
- Bolton Street College Dublin
Diploma ( Construction Technology)
1994-1996 - Mount Temple Comprehensive School
Intermediate and Leaving Certificate
1985-1991
Roy Cummins Skills
- 6 Sigma blackbelt certificates
- Call Center
- Outsourcing
- Team Leadership
- Six Sigma
- Operations Management
- Contact Centers
- Team Management
- Performance Management
- Customer Satisfaction
- Service Delivery
- Call Centers
- Strategy
- Management
- Workforce Management
- Customer Experience
- CRM
- Business Process Improvement
- Business Development
- Stakeholder Management
- Leadership
- Sla
- Account Management
- Quality Assurance
- Customer Retention
- Customer Service
- Training
- Change Management
- Vendor Management
- Telecommunications
- Project Delivery
- Process Improvement
- Coaching
- Business Analysis
- BPO
- Business Transformation
- Project Planning
- Team Building
Roy Cummins Summary
- Roy Cummins, based in Bridgend, GB, is currently a Call Center Manager at Cgi. Roy Cummins brings experience from previous roles at Conduit Global. Roy Cummins holds a 1994 - 1996 Diploma in Construction Technology @ Bolton Street College Dublin. With a robust skill set that includes 6 Sigma blackbelt certificates, Call Center, Outsourcing, Team Leadership, Six Sigma and more. Roy Cummins has 3 emails and 3 mobile phone numbers on RocketReach.
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