Service Delivery Manager @ (November 2018 - July 2019)
Service Delivery Senior Team Lead @ (November 2016 - November 2018)
Team Leader Business Support Center @ (January 2016 - November 2016)
Team Leader @ (September 2012 - December 2015)
Customer Service Representative @ (July 2010 - August 2012)
Roxana Ionescu Education
Academy of Economic Studies
Master's Degree (International Economics and European Business)
2010-2012
Academia de Studii Economice din București
Bachelor's degree (International Economics)
2007-2010
Roxana Ionescu Skills
Team Management
Customer Service
Teamwork
Team Leadership
Telecommunications
Outsourcing
Time Management
Call Centers
Operational Support
Microsoft Excel
PowerPoint
Team-oriented
Sales Operations
Leadership Development
Sales Process
BPO
Quality Assurance
Transportation Management
Transportation Studies
Mobile Advertising
Mobile Devices
Communication Skills
Data Analysis
Policy Analysis
Operational Efficiency
Communication
Translation
English language skills
Outlook
Microsoft Word
English
Management
Training
Customer Satisfaction
Microsoft Office
Business Analysis
Leadership
SQL
Contact Centers
Team Oriented
Service Delivery
Roxana Ionescu Summary
Roxana Ionescu, based in London, England, GB, is currently a Project Delivery Sr. Manager at Visa. Roxana Ionescu brings experience from previous roles at Accenture UK, Accenture and Honeywell. Roxana Ionescu holds a 2010 - 2012 Master's Degree in International Economics and European Business @ Academy of Economic Studies. With a robust skill set that includes Team Management, Customer Service, Teamwork, Team Leadership, Telecommunications and more. Roxana Ionescu has 2 emails on RocketReach.
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