Roxana Castro Email
Americas Customer Service Leader and Senior Country Manager @ Arxada
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Roxana Castro Location
- Costa Rica
Roxana Castro Work
- 2023 -now Americas Customer Service Leader and Senior Country Manager @
- 2021 -now CS and Country Senior Manager @
- 2021 -2021 CS and Country Senior Manager @
- 2019 -2021 Customer Service Manager @
- 2019 -2021 Customer Service Manager @
- 2011 -2014 AVP and Operations Manager @
- 2010 -2011 Operations Manager SJO @
- 2009 -2010 CSM Amazon.com SJO @
- 2002 -2009 Pre-Shipping Director @
- 2010 -2011 OM Audible.com @ Audible.com
- 2001 -2002 Customer Support Specialist @ Sykes Latin America, S.A.
Roxana Castro Education
- Universidad Católica de Costa Rica
Bachelor (Business Administration)
2008-2009
Roxana Castro Skills
- Customer Experience
- Call Center
- Six Sigma
- Customer Satisfaction
- Process Improvement
- Customer Service
- Cross-functional Team Leadership
- BPO
- Team Leadership
- Operations Management
- Leadership
- Call Centers
- Program Management
- Change Management
- Management
- Human Resources
- Project Management
- Strategy
- Strategic Planning
- Sales Operations
- Sales
- Outsourcing
- Analysis
- Team Management
- Business Process Improvement
- Performance Management
- CRM
- Training
- Business Development
- Contact Centers
- Cross Functional Team Leadership
Roxana Castro Summary
- Roxana Castro, based in Costa Rica, is currently a Americas Customer Service Leader and Senior Country Manager at Arxada. Roxana Castro brings experience from previous roles at Arxada and Lonza. Roxana Castro holds a 2008 - 2009 Bachelor in Business Administration @ Universidad Católica de Costa Rica. With a robust skill set that includes Customer Experience, Call Center, Six Sigma, Customer Satisfaction, Process Improvement and more. Roxana Castro has 2 emails on RocketReach.
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