Rowena Wilkinson-Goff Email
Senior Service Delivery Manager @ XMA
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Rowena Wilkinson-Goff Location
- Oxford, GB
Rowena Wilkinson-Goff Work
- Senior Service Delivery Manager @ (April 2021 - Present)
- Head of Service Delivery Management @ (May 2025 - July 2025)
- Service Delivery Manager @ (September 2014 - April 2021)
- Customer Account Project Manager @ (March 2013 - August 2014)
- Programme Manager @ (August 2012 - December 2012)
- Service Delivery Manager @ (May 2011 - June 2012)
- Operations Manager @ (January 2009 - May 2011)
- E-Testing Operations Group Leader @ (May 2003 - March 2009)
- Network Support Group Leader @ (August 1998 - May 2003)
- Head of Lower School @ Langtree School (January 1996 - January 1998)
- Teacher of Science @ Langtree School (January 1994 - January 1998)
Rowena Wilkinson-Goff Education
- University of Oxford
PGCE (Secondary Education (Science))
1993-1994 - University of Oxford
BA Hons (MA Oxon) (Biological Sciences)
1990-1993 - The bluecoat school
Rowena Wilkinson-Goff Skills
- Service Delivery
- Customer Satisfaction
- Service Desk
- Incident Management
- Technical Staff Management
- Line Management
- SLA management and reporting
- Microsoft Office
- Account Management
- Profit & Loss Management
- Teaching
- Process Improvement
- Communication planning and development
- Risk Management
- Change Management
- ISO 27001 security standard
- ISO 9001/2000 process standard
- Project Management
- Stakeholder Management
- Bid Support
- ITIL
- Income Statement
- IT Service Management
- Managed Services
- Outsourcing
- Project Delivery
- Team Management
- Service Management
- Team Leadership
- CRM
- PRINCE2
- Leadership
- Management
- Operations Management
- Project Planning
- Sla
- Training
- Quality Assurance
- Business Intelligence
- Agile Methodologies
- Profit and Loss Management
- Research
- Curriculum Design
- Information Technology
- Troubleshooting
Rowena Wilkinson-Goff Summary
- Rowena Wilkinson-Goff, based in Oxford, GB, is currently a Senior Service Delivery Manager at XMA. Rowena Wilkinson-Goff brings experience from previous roles at XMA, PMC Retail, Adactus Ltd and RM Education. Rowena Wilkinson-Goff holds a 1993 - 1994 PGCE in Secondary Education (Science) @ University of Oxford. With a robust skill set that includes Service Delivery, Customer Satisfaction, Service Desk, Incident Management, Technical Staff Management and more. Rowena Wilkinson-Goff has 3 emails on RocketReach.
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