Roughan Norris Email & Phone Number
Senior Customer Success Manager
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Roughan Norris Location
- New York, NY, US
Roughan Norris Work
- Senior Customer Success Manager @ Surfe (July 2026 - Present)
- Customer Success Manager @ (September 2024 - July 2026)
- Senior Customer Success Manager @ (June 2019 - April 2023)
- Senior Customer Success Representative (Enterprise) @ (August 2015 - June 2019)
- Data Integrity Analyst @ (March 2014 - August 2015)
- Consumer Insights Intern @ EMI Music (September 2012 - December 2012)
- Social Media Intern @ Art International Radio (September 2011 - May 2012)
Roughan Norris Education
- Fordham University
Bachelor of Science (Business Administration; Marketing Concentration; History Minor)
2009-2013 - Boston College High School
Graduated
2005-2009
Roughan Norris Skills
- Account Management
- Account Planning
- Agile Project Management
- Change Management
- Client Onboarding
- Competitive Analysis
- Cross-functional Collaborations
- Customer Engagement
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Success
- Data Analysis
- E-Commerce
- Editing
- Employee Training
- Forecasting
- ISO 27001
- Jira
- Market Research
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Objectives and Key Results (OKRs)
- Product Adoption
- Project Management
- Relationship Building
- Risk Management
- Risk Mitigation
- Sales
- Salesforce.com
- Scrum
- Software as a Service (SaaS)
- Stakeholder Management
- Success Plan
- Tableau
- Teamwork
Roughan Norris Summary
- Roughan Norris, based in New York, NY, US, is currently a Senior Customer Success Manager at Surfe. Roughan Norris brings experience from previous roles at Thoropass, Stadium Goods and New Relic, Inc.. Roughan Norris holds a 2009 - 2013 Bachelor of Science in Business Administration; Marketing Concentration; History Minor @ Fordham University. With a robust skill set that includes Account Management, Account Planning, Agile Project Management, Change Management, Client Onboarding and more. Roughan Norris has 2 mobile phone numbers on RocketReach.
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