Ross Sutherland Email & Phone Number
Senior Service Manager @ SSE Enterprise Telecoms
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Ross Sutherland Location
- United Kingdom
Ross Sutherland Work
- 2024 -now Senior Service Manager @
- 2014 -2023 Global Partnership Operations Manager @
- 2013 -2014 Senior Technology and Services Consultant @ EC Harris
- 2012 -2013 Intentional Career Break @ Career Break
- 2010 -2012 Vice President US Professional Services and Field Operations @
- 2005 -2010 Head of UK Customer Services @
- 2003 -2005 Head of UK Customer Service Delivery Management @
- 1998 -2003 Regional Customer Services Manager @
- 1997 -1998 Technical Support Engineer @
- 1993 -1997 Field Services Engineer @
- 1991 -1993 Customer Services Manager @
- 1989 -1991 Telecommunications Field Service Engineer @
- 1987 -1989 Telecommunications Field Service Engineer @ American Telephone Systems
- 1983 -1987 Telecommunications Engineer @
- 1980 -1983 Telecommunications Technician Apprentice @
Ross Sutherland Education
- SYSOP
ITIL Foundation Certificate (Service Level Management)
2005-2005 - Perth College
SCOTVEC National Certificate (Information Technology)
1996-1996 - Kingsway Technical College
Higher SCOTEC Certificate (Electrical and Electronics Engineering)
1980-1984 - St. John's High School, Dundee
Scottish Higher Certificates (English, Maths, Physics, Chemistry, Engineering Science)
1975-1980
Ross Sutherland Skills
- Unified Communications
- Telephony
- VoIP
- Telecommunications
- Managed Services
- Leadership
- Cross-functional Team Leadership
- Operations Management
- Resource Management
- Professional Services
- Contact Centers
- IT Service Management
- Strategy
- IP
- Solution Selling
- Call Centers
- Service Delivery
- CRM
- Service Management
- Change Management
- Integration
- Enterprise Software
- SIP
- IVR
- Management
- Team Leadership
- Pre-sales
- ITIL
- MPLS
- Avaya
- Cloud Computing
- Project Management
- CTI
- Outsourcing
- Data Center
- Mobile Devices
- SaaS
- Wireless
- Customer Satisfaction
- WAN
- Channel Partners
- LAN-WAN
- Broadband
- SIP Trunking
- Ethernet
- Unified Messaging
- Sales Engineering
- Network Design
- ACD
- IP PBX
- Microsoft Word
- Cross Functional Team Leadership
- Business Development
- Sales
- Lan Wan
- Pre Sales
- Troubleshooting
- Business Analysis
Ross Sutherland Summary
- Ross Sutherland, based in United Kingdom, is currently a Senior Service Manager at Neos Networks. Ross Sutherland brings experience from previous roles at Avaya, EC Harris, Career Break and Mitel. Ross Sutherland holds a 2005 - 2005 ITIL Foundation Certificate in Service Level Management @ SYSOP. With a robust skill set that includes Unified Communications, Telephony, VoIP, Telecommunications, Managed Services and more. Ross Sutherland has 4 emails and 1 mobile phone numbers on RocketReach.
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