Ross Phelps Email

Service Design Consultant @ IBM

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Ross Phelps Location

Tring, GB

Ross Phelps Work

Service Design Consultant @ (July 2026 - Present)
Partner @ (January 2024 - Present)
AI Service Transformation Consultant @ (April 2026 - July 2026)
AI Product Design Consultant (Fractional) @ (June 2025 - February 2026)
AI Service Transformation Consultant @ (June 2025 - February 2026)
Sprint Facilitator @ (June 2025 - June 2025)
Design Human @ (September 2024 - June 2025)
Product Design Consultant @ (June 2024 - June 2025)
Service Design Consultant @ (April 2024 - May 2024)
Service Design Consultant @ NEOM (February 2024 - April 2024)
Sprint Facilitator @ (January 2024 - January 2024)
Service Design Consultant @ (December 2022 - November 2023)
Product Design Lead @ (December 2022 - March 2023)
Service Design Consultant @ (January 2022 - December 2022)
UX Design Lead @ (October 2021 - December 2021)
Service Design Lead, Data Platforms @ (January 2021 - October 2021)
Managing Director @ EDEN | Elite Event Staffing (November 2018 - April 2021)
UX Design Lead, New Product Development @ (November 2019 - November 2020)
Digital Transformation Lead @ (May 2019 - November 2019)
Consultant @ Football INDEX (May 2018 - May 2019)
Senior UX Designer @ (February 2018 - May 2018)
Senior Experience Manager (UX and CX) @ (May 2016 - November 2017)
Experience Design Lead @ (December 2015 - May 2016)
Experience Design Lead @ (November 2015 - November 2015)
Interaction Designer @ (October 2015 - October 2015)
UX Designer @ (September 2015 - September 2015)
UX Designer @ (August 2015 - August 2015)
Senior UX Designer @ (July 2015 - August 2015)
Senior UX Designer @ (June 2015 - July 2015)
UX Design Lead @ (May 2015 - June 2015)
UX Design Lead @ (May 2015 - June 2015)
UX Design Lead @ Gala Coral Group (November 2014 - May 2015)
Senior UX Designer @ Sportingbet (February 2014 - September 2014)
Senior UX Designer @ (March 2013 - February 2014)
Senior Creative Consultant @ (September 2012 - March 2013)
Senior Creative Consultant @ (July 2012 - September 2012)
Design Lead @ (June 2010 - May 2012)
Interaction Designer @ (May 2008 - June 2010)
Web Developer @ The Accord Group (August 2007 - May 2008)

Ross Phelps Education

The Manchester Metropolitan University
Employment Provider for UX Design Apprenticeships
2020-2024
University of Hertfordshire
BSc (hons) (Multimedia Technology)
2004-2007
West Herts College
Typographic Design (Graphic Design)
2001-2003
Bushey Meads School 2001

Ross Phelps Skills

Agile Methodologies
Art Direction
Awesomeness
Axure RP
Business Management
Business Process Analysis
CMS
CSS
Card Sorting
Cascading Style Sheets (CSS)
Co-Design
Collaboration
Collaborative Leadership
Conflict Resolution
Consulting
Content Management
Content Management Systems (CMS)
Creative Direction
Creative Ideation
Critical Thinking
Customer Journey Mapping
Customer Research
Design Leadership
Design Research
Design Sprints
Design Systems
Design Thinking
Digital Marketing
Digital Transformation
Discovery
E-commerce
Email Marketing
Empathy
Employee Training
End-to-End Mapping
Enterprise Management Tools
Ethnography
Figma (Software)
Flash
Framework Design
Front-end
Gambling
Google Analytics
Industry Best Practices
Information Architecture
Interaction Design
Iterative Design
Management
Mentoring
Mobile Applications
Online Advertising
Online Gaming
Problem Framing
Product Design
Programme Governance
Project Management
Proposition Design
Quantitative Research
Rapid Prototyping
SEO
Search Engine Optimization (SEO)
Senior Stakeholder Management
Service Design
Service Redesign
Site Maps
Sketch App
Stakeholder Alignment
Stakeholder Management
Storytelling
Strategic Roadmaps
Strategic Vision
Strategy
Team Leadership
Time Management
Training
UI
UX
UX Research
Usability
Usability Testing
User Experience
User Experience (UX)
User Experience Design
User Experience Design (UED)
User Experience Testing
User Interface Design
User Research
User-centered Design
Visual Communication
Visual Design
Web Analytics
Web Design
Web Development
Web Project Management
Wireframes
Wireframing
WordPress
Workshop Facilitation
Workshops
XHTML

Ross Phelps Summary

Ross Phelps, based in Tring, GB, is currently a Service Design Consultant at IBM. Ross Phelps brings experience from previous roles at Design Sprint X, NOCN Group, Royal Academy of Arts and E.ON Next. Ross Phelps holds a 2020 - 2024 Employment Provider for UX Design Apprenticeships @ The Manchester Metropolitan University. With a robust skill set that includes Agile Methodologies, Art Direction, Awesomeness, Axure RP, Business Management and more. Ross Phelps has 2 emails on RocketReach.