Ross Guild Email
Associate Director - Retention @ Croner
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Ross Guild Location
- Leicester, GB
Ross Guild Work
- 2024 -now Associate Director - Retention @
- 2022 -2024 Head of Retention @
- 2019 -2022 SME Retention Team Manager @
- 2013 -2022 Intermediary Account Manager @
- 2007 -2012 National account team manager @ Drive Assist
Ross Guild Education
- Leeds Metropolitan University
Bachelor of Arts (BA) HONS (Business Management)
2001-2004 - King Edward Sixth Form College, Nuneaton 1999-2001
Ross Guild Skills
- Operational Management
- Management of sales team
- Monitor performance through KPI management
- 1 to 1 coaching and strategy plans
- Disciplinary and absence management
- Delegation of responsibilities
- Produce weekly / monthly MI for senior management
- Visit external customers to identify process development
- Conduct team meetings
- Motivation of the team towards targets
- Work effectively within a busy call centre environment
- Time management
- Account Management
- Customer Service
- Team Management
- Sales
- Management
- Microsoft Excel
- Automotive
- B2B
- Leadership
- Negotiation
- New Business Development
- Operations Management
- Sales Management
- Banking
- Financial Services
- Monthly Mi for Senior Management
- Produce Weekly
Ross Guild Summary
- Ross Guild, based in Leicester, GB, is currently a Associate Director - Retention at Croner. Ross Guild brings experience from previous roles at Croner, AXA PPP healthcare and Drive Assist. Ross Guild holds a 2001 - 2004 Bachelor of Arts (BA) HONS in Business Management @ Leeds Metropolitan University. With a robust skill set that includes Operational Management, Management of sales team, Monitor performance through KPI management, 1 to 1 coaching and strategy plans, Disciplinary and absence management and more. Ross Guild has 1 emails on RocketReach.
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